Job summary

Cancer Referral Officer

Division: Planned Care

Care Group: Cancer Services

Band: 3

Salary: £21,730 – £23,177 per annum/pro rata

Interview Date: Tuesday 31st January 2023

We are recruiting for an Cancer Referral Officer who shares our ambition and vision to deliver the Best of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.

Main duties of the job

Ensure all appointments are entered correctly onto the Trusts patient information systems.

Provide daily statistics highlighting current waiting times and volume of referrals that are being booked.

Work as part of the wider team to ensure patients are being seen within the recommended Cancer Waiting Times guidance.

Our values are B old, E very Person Counts, S haring and Open and T ogether. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.

We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.

To contribute to our exciting future and become part of our team, apply today.

About us

Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved. Our culture and values are what drives the Trust and is the heartbeat of who we are as an organisation.

Our Trust is a great choice for people who want to develop their career in an ambitious environment.

The NHS are striving towards “we work flexibly” as a workforce, we want to ensure that you can work in a way that is best for us, our patients, and importantly for you. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.

All of our substantive & fixed term employees can enjoy a range of staff benefits, a gym, an active health and wellbeing programme, an on-site nursery and a cycle to work scheme.

We are taking positive action to ensure that we can attract, recruit and retain the best talent and would welcome more applicants from under – represented groups to support the Trusts commitment to a diverse, inclusive and an employer of choice workforce.

All staff at Medway comply the Trust’s and the Kent and Medway Safeguarding Board’s policies on safeguarding children, young people and vulnerable adults.

Date posted

06 January 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£21,730 to £23,177 a year per annum/pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

275-2301-CRO-1

Job locations

Medway Maritime Hospital

Windmill Road

Gillingham

ME7 5NY

Job description

Job responsibilities

Work as part of the referral office team to ensure maximum usage of all outpatient appointment slots.

Call patients to inform them of appointment date and any special requirements for their appointment.

Highlight any capacity concerns with operational service teams.

Ensure all relevant information is recorded accurately on all required Trust systems.

To provide a booking service of new appointments for the cancer referral office.

Receive and confirm receipt of referrals via e-referral and email. Check all referrals for completeness and compliance with guidelines, highlighting and problems to cancer team leader.

Escalation to operational service teams on a daily basis, highlighting clinic capacity needs to ensure timely appointments can be offered to patients within 14 days as per Cancer Waiting Times guidance.

Job description

Job responsibilities

Work as part of the referral office team to ensure maximum usage of all outpatient appointment slots.

Call patients to inform them of appointment date and any special requirements for their appointment.

Highlight any capacity concerns with operational service teams.

Ensure all relevant information is recorded accurately on all required Trust systems.

To provide a booking service of new appointments for the cancer referral office.

Receive and confirm receipt of referrals via e-referral and email. Check all referrals for completeness and compliance with guidelines, highlighting and problems to cancer team leader.

Escalation to operational service teams on a daily basis, highlighting clinic capacity needs to ensure timely appointments can be offered to patients within 14 days as per Cancer Waiting Times guidance.

Person Specification

Qualifications

Essential

  • NVQ 3 or equivalent experience
  • Good standard of general education
  • Educated to GCSE level including English Language and Maths

Knowledge

Essential

  • Knowledge of Patient Administration System/OASIS or similar systems
  • Knowledge of Cancer Information System (Infoflex)
  • Knowledge or awareness of NHS Cancer plan, National Cancer Waiting times and Cancer patient pathways
  • Knowledge and understanding of Data Protection, Safeguarding, Patient Confidentiality and Information Governance

Experience

Essential

  • Previous office/administrative experience, preferably within a health service setting
  • Experience of communicating with general public and/or patient on the phone and face to face
  • Experience dealing with conflicting demands to expected timelines
  • Relevant customer care experience

Values Based Question

Essential

  • Give an example of a time when you have gone the extra mile to help someone
Person Specification

Qualifications

Essential

  • NVQ 3 or equivalent experience
  • Good standard of general education
  • Educated to GCSE level including English Language and Maths

Knowledge

Essential

  • Knowledge of Patient Administration System/OASIS or similar systems
  • Knowledge of Cancer Information System (Infoflex)
  • Knowledge or awareness of NHS Cancer plan, National Cancer Waiting times and Cancer patient pathways
  • Knowledge and understanding of Data Protection, Safeguarding, Patient Confidentiality and Information Governance

Experience

Essential

  • Previous office/administrative experience, preferably within a health service setting
  • Experience of communicating with general public and/or patient on the phone and face to face
  • Experience dealing with conflicting demands to expected timelines
  • Relevant customer care experience

Values Based Question

Essential

  • Give an example of a time when you have gone the extra mile to help someone

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

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