Job summary

MPFT are looking for a well-motivated and enthusiastic person(s) to join an established Telephony/Reception team.

There are two posts available:

Post 1:

Week 1 (18 hours) – Monday, Tuesday and Saturday, 16:30-22:30

Week 2 (24 hours) – Sunday, Wednesday, Thursday and Friday, 16:30-22:30

Post 2:

Week 1 (18 hours) – Sunday, Thursday and Friday, 16:30-22:30

Week 2 (18 hours) – Monday, Tuesday and Saturday, 16:30-22:30

Main duties of the job

The candidate must be a good communicator, able to work on own initiative and as part of a team; undertaking a wide range of switchboard duties which include message taking for the Out of Hours District Nurse service, taking appropriate action in line with established processes.

In addition, you may be required to undertake Forensic reception duties for a secure unit.

The post holder will be expected to undertake shift work and must be prepared to cover at short notice.

About us

Midlands Partnership NHS Foundation Trust is an award winning organisation with over 9000 employees. We are one of the largest integrated Health and Social Care providers, covering services across North & South Staffordshire, Shropshire, Hampshire, Buckinghamshire, Isle of Wight and Essex.

We pride ourselves on the services provided to support with the well-being of all of our employees both physically and mentally and offer counselling support and lifestyle information. Opportunities for flexible working are also available depending on the role.

We encourage career development provided by in house training programs and coaching support.

Demonstrating our strong commitment to equality, diversity and inclusion, and in context of our objective aligned to the growth of diversity across the workforce; we are particularly seeking applications from individuals who may be from under-represented groups, such as black, Asian or other ethnic groups, individuals with a disability, or LGBTQ+ individuals who meet the specific criteria.

We are embedding values based and inclusive recruitment practices to ensure that all applicants, from any backgrounds, have an equal chance of success in achieving a role with us.

Date posted

05 January 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£20,270 to £21,318 a year pro-rata

Contract

Permanent

Working pattern

Part-time

Reference number

301-SP-22-4695108-A

Job locations

St Georges Hospital

Corporation Street

Stafford

ST16 3SR

Job description

Job responsibilities

Main Duties and Responsibilities

  • Operate the Trust 24hr switchboard and to take relevant set actions in the event of system failure.
  • Operate and update the directory.
  • Operate and control the staff paging systems.
  • Operate the panic alarm systems.
  • Receive and deal with general reception enquiries: this may include listening to and responding to straightforward information or queries and enquiries dealing with visitors (staff, service users, visitors, contractors), answering the telephones, taking and forwarding messages.
  • Undertake data inputting, general typing, clerical/administration duties and other tasks to support the Facilities and Estates team.
  • Redirect confidential returned post that may be of a confidential nature, as required.
  • Operate the centralised taxi booking service and to work collaboratively with taxi companies
  • Receive samples from site and record / package for collection by external courier
  • Message taking service for the Out of Hours District Nurse service and follow appropriate action in line with process established
  • Ensure night safe procedures are followed when depositing cash/ patients belongings
  • Undertake the receiving and issuing of bleeps, keys, panic alarms, IDs etc
  • Follow local processes and procedures.
  • Control security doors from the reception.
  • Monitor CCTV screens
  • Maintain records as required.
  • Sort internal mail, Royal Mail delivery and frank outgoing post as required
  • Undertake fire safety procedures such as silencing of main fire panel. Operate and Coordinate the Fire Alarm when raised
  • Issue handbag locker keys and collect return keys.
  • Liaise with the ward staff about service user movements (as applicable).
  • Ensure that reception area is kept tidy and safe. Any cleaning duties are in line with schedule as defined by the supervisor
  • Prioritise duties within own workload.
  • Attend work related meetings and training.
  • Provide advice or demonstrate work activities to team members, in order to deliver the level of service required.
  • Provide information and advice to new starters, apprentices, trainees, work colleagues, managers, contractors and customers (in line with level or role, training and experience)
  • Exchange routine information where appropriate and offer feedback where required
  • Demonstrate activities to new starters, apprentices, trainees, support workers etc. and assist in ensuring their health and safety
  • Complete required work records (maintain or provide to supervisor as required)
  • Provide work related information to supervisor where required for data management.
  • Complete legislative and Trust documentation where applicable (e.g. reporting accidents, adverse incidents).
  • Provide work related information to supervisor where required for data management
  • The post holder will be required to undertake surveys or audits, as necessary to own work; they may occasionally participate in research and development activities.
  • Follows Trust policies and procedures in line with job role, advice available if required.
  • Work in a positive work manner.
  • Suggest new improved ways of working as required for own role
  • Self-assure own work and where applicable sign off the work of others
  • All staff will be required to act up, down and across (within own capabilities and training) as required to ensure that an efficient and professional service is delivered at all times throughout the Directorate and the Trust
  • Observe a personal duty of care in relation to equipment and resources used in the course of the duties performed on a day to day basis
  • Use all Trust equipment and other property in a safe and appropriate manner
  • Report any misuse of, or faulty equipment to the appropriate person
  • The post holder will be required to follow policies in own role which are determined by others. The post holder will have no responsibility for service development, but may be required to comment on policies, procedures or possible developments.
  • The postholder will provide general non-clinical advice to staff, patients, clients, relatives or carers.
  • The post holder is expected to have a clear understanding and share the Mission, Values and Behaviours of the Trust which defines our culture. All staff are required to promote and adhere to these.
  • Responsible for promoting a positive work culture.
  • Responsible for maintaining own core competences and CPD register along with supporting department wide training and development needs.

Other demands of the job:

  • Occasional exposure to distressing or emotional circumstances.
  • The postholder will be required to use equipment essential to the role.
  • There may be frequent requirement for concentration with a predictable workload.

Job description

Job responsibilities

Main Duties and Responsibilities

  • Operate the Trust 24hr switchboard and to take relevant set actions in the event of system failure.
  • Operate and update the directory.
  • Operate and control the staff paging systems.
  • Operate the panic alarm systems.
  • Receive and deal with general reception enquiries: this may include listening to and responding to straightforward information or queries and enquiries dealing with visitors (staff, service users, visitors, contractors), answering the telephones, taking and forwarding messages.
  • Undertake data inputting, general typing, clerical/administration duties and other tasks to support the Facilities and Estates team.
  • Redirect confidential returned post that may be of a confidential nature, as required.
  • Operate the centralised taxi booking service and to work collaboratively with taxi companies
  • Receive samples from site and record / package for collection by external courier
  • Message taking service for the Out of Hours District Nurse service and follow appropriate action in line with process established
  • Ensure night safe procedures are followed when depositing cash/ patients belongings
  • Undertake the receiving and issuing of bleeps, keys, panic alarms, IDs etc
  • Follow local processes and procedures.
  • Control security doors from the reception.
  • Monitor CCTV screens
  • Maintain records as required.
  • Sort internal mail, Royal Mail delivery and frank outgoing post as required
  • Undertake fire safety procedures such as silencing of main fire panel. Operate and Coordinate the Fire Alarm when raised
  • Issue handbag locker keys and collect return keys.
  • Liaise with the ward staff about service user movements (as applicable).
  • Ensure that reception area is kept tidy and safe. Any cleaning duties are in line with schedule as defined by the supervisor
  • Prioritise duties within own workload.
  • Attend work related meetings and training.
  • Provide advice or demonstrate work activities to team members, in order to deliver the level of service required.
  • Provide information and advice to new starters, apprentices, trainees, work colleagues, managers, contractors and customers (in line with level or role, training and experience)
  • Exchange routine information where appropriate and offer feedback where required
  • Demonstrate activities to new starters, apprentices, trainees, support workers etc. and assist in ensuring their health and safety
  • Complete required work records (maintain or provide to supervisor as required)
  • Provide work related information to supervisor where required for data management.
  • Complete legislative and Trust documentation where applicable (e.g. reporting accidents, adverse incidents).
  • Provide work related information to supervisor where required for data management
  • The post holder will be required to undertake surveys or audits, as necessary to own work; they may occasionally participate in research and development activities.
  • Follows Trust policies and procedures in line with job role, advice available if required.
  • Work in a positive work manner.
  • Suggest new improved ways of working as required for own role
  • Self-assure own work and where applicable sign off the work of others
  • All staff will be required to act up, down and across (within own capabilities and training) as required to ensure that an efficient and professional service is delivered at all times throughout the Directorate and the Trust
  • Observe a personal duty of care in relation to equipment and resources used in the course of the duties performed on a day to day basis
  • Use all Trust equipment and other property in a safe and appropriate manner
  • Report any misuse of, or faulty equipment to the appropriate person
  • The post holder will be required to follow policies in own role which are determined by others. The post holder will have no responsibility for service development, but may be required to comment on policies, procedures or possible developments.
  • The postholder will provide general non-clinical advice to staff, patients, clients, relatives or carers.
  • The post holder is expected to have a clear understanding and share the Mission, Values and Behaviours of the Trust which defines our culture. All staff are required to promote and adhere to these.
  • Responsible for promoting a positive work culture.
  • Responsible for maintaining own core competences and CPD register along with supporting department wide training and development needs.

Other demands of the job:

  • Occasional exposure to distressing or emotional circumstances.
  • The postholder will be required to use equipment essential to the role.
  • There may be frequent requirement for concentration with a predictable workload.

Person Specification

Qualifications

Essential

  • Possess a recognised typing qualification i.e. RSA 2 or equivalent
  • Educated to NVQ 2 level in office procedures(or working towards) or equivalent experience

Experience

Essential

  • Experience of working in a similar role or discipline
  • Experience of using in-house information systems
  • Experience of liaising with customers/service users by telephone or face to face

Desirable

  • Experience of working in the NHS
Person Specification

Qualifications

Essential

  • Possess a recognised typing qualification i.e. RSA 2 or equivalent
  • Educated to NVQ 2 level in office procedures(or working towards) or equivalent experience

Experience

Essential

  • Experience of working in a similar role or discipline
  • Experience of using in-house information systems
  • Experience of liaising with customers/service users by telephone or face to face

Desirable

  • Experience of working in the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

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