Job summary

The Legacy Mentor role is an experienced health and social care professional in the late stages of their career. They will be helping newly qualified nurses, midwives, AHPs and those in other clinical roles by imparting their knowledge, skills and experience through coaching and supporting them in the early stages of their career. They will need to demonstrate empathy and patience, be passionate about the profession and be able to provide pastoral support to others. We can all reflect on the importance of mentors and role models in our own careers, and this is an opportunity to have that kind of influence on the incoming generation as they set out on a career in health and care. This role will be key in supporting newly qualified colleagues to stay and stay well. Legacy Mentors will need to be confident in building relationships and collaborating with others.

They will be providing coaching and mentoring and will be given any necessary training to develop this skill.

Legacy Mentors may work in a range of specialisms or environments across the health and social care spectrum using a coaching model.

This role provides a rewarding career opportunity for those undertaking the role as well as for the colleagues this role supports.

Main duties of the job

To help facilitate a positive working environment for people in their early career and provide support where possible through coaching and mentoring

Coach newly qualified clinical professionals and/or students on placement to enhance their knowledge and skills

Provide clinical expertise on a range of projects, supporting best practice and enhancing the learning environment for all

Liaise and work with other practice area support staff to ensure consistency across the setting and blended learning approaches to support the transfer of learning/skill attainment

Raise the profile of the role of legacy mentors and share good practice with others, enhancing the profile of the organisation and providing support to managers

Work as an integral member of the section to develop appropriate strategies and support for relevant staff in early career, and support retention.

About us

The Lancashire and South Cumbria Primary Care Training Hub (L&SC PCTH) has been developed to drive the Health Education England deliverables outlined in both the Common Operational Guidance and Quality Framework. The primary functions of the Training Hub are to:

  1. Develop and expand placement capacity
  2. Ensure workforce planning is in place
  3. Increase recruitment to Primary Care
  4. Recruit and embed new roles
  5. Retain the workforce within Primary Care
  6. Offer placed based tariffs

Date posted

05 January 2023

Pay scheme

Other

Salary

£34,000 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Part-time, Flexible working, Home or remote working

Reference number

B0160-23-4525

Job locations

Moor Lane Mills

Moor Lane

Lancaster

Lancashire

LA1 1QD

Job description

Job responsibilities

Main responsibilities

Professional responsibilities The post holder will:

  • Adhere to their professional code of conduct
  • Adhere to the principles of quality and risk
  • Comply with relevant L&SC PC TH/organisational Clinical Procedural Documents, including: Clinical Policies, Corporate and Operational Policies and Procedures, and Legislation and Strategy requirements (e.g., Health and Safety)
  • Demonstrate developed specialist knowledge, underpinned by theory and experience, and be a resource for clinicians across the ICS/organisation.
  • Provide support to preceptees, preceptors, and link with GPEF/PEFs who support supervisors and assessors in making any decisions relating to student placements as well as supporting the education needs of supervisors/assessors.
  • Provide and demonstrate effective communication with all key stakeholders
  • Evaluate and disseminate knowledge, experience and good practice in relation to education and development to newly qualified/registered professionals and across the ICS/organisation.

Clinical/educational responsibilities The post holder will:

  • Receive protected time for the role, particularly if this is part of an existing role they undertake.
  • Receive training, where required, in coaching and mentoring minimum ILM3 Effective Coaching Award.
  • Be passionate about their clinical profession and engaging with others, as well as visibly demonstrating collaboration with those undertaking pastoral roles
  • Deliver presentations as required to preceptees and students in practice either face to face or virtually. Be able to present complex and sensitive information to a range of stakeholders in an engaging way
  • Ensure any clinical knowledge/coaching being shared with others is up to date and in line with current standards of practice and promote professional practice in line with relevant research.
  • Be able to support and provide clinical learning opportunities for preceptees and students in practice
  • Take responsibility for personal development and education including statutory, mandatory, and in-service training.
  • Identify opportunities to maximise benefits and effectiveness of new information and information technologies.
  • Undertake and participate in education and leadership programme as appropriate.
  • Contribute to the clinical supervision / coaching agenda including implementation of the strategy, training and evaluation.
  • Contribute to the preceptorship programme and education meetings where required
  • Contribute to the work required to ensure that the organisation meets the requirement of the professional bodies

Organisational responsibilities The post holder will:

  • Be able to communicate effectively to offer a seamless service alongside other healthcare professionals and across the working of the multi-disciplinary teams.
  • Apply an empathic approach where required and in consideration to the nature of the project whereby staff anxiety and lack of support may impact on working relationships in some situations.
  • Install an enthusiasm and commitment to staff support that is displayed in and out of the team to actively promote the programme and the work.
  • Contribute to the development/implementation of supervision and assessment, preceptorship and education practice and learning environment in line with educational policy.
  • Demonstrate safe use of educational resources/equipment
  • Support colleagues/organisations with regards to disciplinary issues related to the pre-registration workforce.
  • Observe organisational policies at all times and support policies and procedures for the operational management of education and development.
  • Support e-learning and other technologies and contribute to the development and maintenance of appropriate databases.
  • Support the ICS/organisation in promoting a transparent and open environment to safely report issues of concern in clinical practice.
  • Work in partnership to ensure that education is embedded in clinical practice across organisation.

Key working relationships The post holder will:

  • Be required to maintain constructive relationships with a broad range of internal and external stakeholders.
  • Develop and establish strong relationships with early career professionals to support them in their work environment
  • Work in collaboration with preceptorship support team (where applicable), to ensure streamlined and effective practices are adopted
  • Participate in relevant internal and external working groups/projects, services, and initiatives which may be highly complex, sensitive, political, and contain contentious information with the aim of providing information and analytical advice to the teams.
  • Work with members of the team to develop and implement project data collection systems that will provide accurate and timely data
  • Communicate information, risks, issues and dependencies, including briefings and reports to project teams, sponsors and a range of internal and external staff.

Functional responsibilities The post holder will:

Analytical responsibilities:

  • Undertake complex and detailed information analysis of specific projects/reports requiring high levels of concentration
  • Update, maintain, organise, gather and analyse information to predict/meet future organisational and team needs by identifying best professional practice.
  • Monitor and tracking risks and issues tracking mechanism and its proactive resolution and escalation processes
  • Contribute to the information management of performance, taking a lead for specific projects
  • Provide coordination of and participate in relevant meetings, reporting attendance and providing information advice and support where requested
  • Ensure that data collected is analysed, reported by the team as appropriate and monitor the processing of data and information, ensuring any feedback and learning is disseminated through the appropriate channels

Communication:

  • Provide relevant and timely specialist advice and guidance on functional and information matters
  • Work with members of the team and key stakeholders to investigate the causes of any variance from plan/delivery targets and contribute to the implementation of solutions
  • Support the development of internal and external communications where required by regular contact with the teams, stakeholders and Communications team
  • Responsible for preparation of correspondence and complex papers, as directed by their manager

Financial and physical resources:

  • Deliver against organisational objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines.
  • Support and inform teams on the targeting of resources, monitoring, implementing, evaluating and delivery of plans by providing sophisticated, high-quality information and analysis
  • Continually strive for delivering project/function outcomes, value for money and greater efficiency
  • Contribute to the financial delivery of the service ensuring it is cost effective and delivered on time
  • Contribute to commissioning of goods and services, as required

Staff management:

  • Provide specialist training, advice and support on own role/responsibilities where necessary
  • Support training and induction of new staff
  • Supervises team as required.
  • Participate in the recruitment process of support staff.

Operational Responsibilities Planning and organisation:

  • Contribute to the strategic planning making adjustments as necessary.
  • Support implementation of strategic modernisation/service improvement, public health, workforce or commissioning strategies and any associated action plans, in accordance with the agreed priorities of the team
  • Contribute to the development of performance and governance strategies and the development and implementation of improvement programmes
  • Contribute to the formulation of plans of up to three year and strategic direction within the team on issues, taking a lead for specific workstreams.
  • Deliver against objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines.

Policy and service development:

  • Proposes changes to own project/function, informing policy and making recommendations for other projects delivery
  • Contribute to the review and development of existing information management systems and contribute to the development of an integrated approach to project management.

Job description

Job responsibilities

Main responsibilities

Professional responsibilities The post holder will:

  • Adhere to their professional code of conduct
  • Adhere to the principles of quality and risk
  • Comply with relevant L&SC PC TH/organisational Clinical Procedural Documents, including: Clinical Policies, Corporate and Operational Policies and Procedures, and Legislation and Strategy requirements (e.g., Health and Safety)
  • Demonstrate developed specialist knowledge, underpinned by theory and experience, and be a resource for clinicians across the ICS/organisation.
  • Provide support to preceptees, preceptors, and link with GPEF/PEFs who support supervisors and assessors in making any decisions relating to student placements as well as supporting the education needs of supervisors/assessors.
  • Provide and demonstrate effective communication with all key stakeholders
  • Evaluate and disseminate knowledge, experience and good practice in relation to education and development to newly qualified/registered professionals and across the ICS/organisation.

Clinical/educational responsibilities The post holder will:

  • Receive protected time for the role, particularly if this is part of an existing role they undertake.
  • Receive training, where required, in coaching and mentoring minimum ILM3 Effective Coaching Award.
  • Be passionate about their clinical profession and engaging with others, as well as visibly demonstrating collaboration with those undertaking pastoral roles
  • Deliver presentations as required to preceptees and students in practice either face to face or virtually. Be able to present complex and sensitive information to a range of stakeholders in an engaging way
  • Ensure any clinical knowledge/coaching being shared with others is up to date and in line with current standards of practice and promote professional practice in line with relevant research.
  • Be able to support and provide clinical learning opportunities for preceptees and students in practice
  • Take responsibility for personal development and education including statutory, mandatory, and in-service training.
  • Identify opportunities to maximise benefits and effectiveness of new information and information technologies.
  • Undertake and participate in education and leadership programme as appropriate.
  • Contribute to the clinical supervision / coaching agenda including implementation of the strategy, training and evaluation.
  • Contribute to the preceptorship programme and education meetings where required
  • Contribute to the work required to ensure that the organisation meets the requirement of the professional bodies

Organisational responsibilities The post holder will:

  • Be able to communicate effectively to offer a seamless service alongside other healthcare professionals and across the working of the multi-disciplinary teams.
  • Apply an empathic approach where required and in consideration to the nature of the project whereby staff anxiety and lack of support may impact on working relationships in some situations.
  • Install an enthusiasm and commitment to staff support that is displayed in and out of the team to actively promote the programme and the work.
  • Contribute to the development/implementation of supervision and assessment, preceptorship and education practice and learning environment in line with educational policy.
  • Demonstrate safe use of educational resources/equipment
  • Support colleagues/organisations with regards to disciplinary issues related to the pre-registration workforce.
  • Observe organisational policies at all times and support policies and procedures for the operational management of education and development.
  • Support e-learning and other technologies and contribute to the development and maintenance of appropriate databases.
  • Support the ICS/organisation in promoting a transparent and open environment to safely report issues of concern in clinical practice.
  • Work in partnership to ensure that education is embedded in clinical practice across organisation.

Key working relationships The post holder will:

  • Be required to maintain constructive relationships with a broad range of internal and external stakeholders.
  • Develop and establish strong relationships with early career professionals to support them in their work environment
  • Work in collaboration with preceptorship support team (where applicable), to ensure streamlined and effective practices are adopted
  • Participate in relevant internal and external working groups/projects, services, and initiatives which may be highly complex, sensitive, political, and contain contentious information with the aim of providing information and analytical advice to the teams.
  • Work with members of the team to develop and implement project data collection systems that will provide accurate and timely data
  • Communicate information, risks, issues and dependencies, including briefings and reports to project teams, sponsors and a range of internal and external staff.

Functional responsibilities The post holder will:

Analytical responsibilities:

  • Undertake complex and detailed information analysis of specific projects/reports requiring high levels of concentration
  • Update, maintain, organise, gather and analyse information to predict/meet future organisational and team needs by identifying best professional practice.
  • Monitor and tracking risks and issues tracking mechanism and its proactive resolution and escalation processes
  • Contribute to the information management of performance, taking a lead for specific projects
  • Provide coordination of and participate in relevant meetings, reporting attendance and providing information advice and support where requested
  • Ensure that data collected is analysed, reported by the team as appropriate and monitor the processing of data and information, ensuring any feedback and learning is disseminated through the appropriate channels

Communication:

  • Provide relevant and timely specialist advice and guidance on functional and information matters
  • Work with members of the team and key stakeholders to investigate the causes of any variance from plan/delivery targets and contribute to the implementation of solutions
  • Support the development of internal and external communications where required by regular contact with the teams, stakeholders and Communications team
  • Responsible for preparation of correspondence and complex papers, as directed by their manager

Financial and physical resources:

  • Deliver against organisational objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines.
  • Support and inform teams on the targeting of resources, monitoring, implementing, evaluating and delivery of plans by providing sophisticated, high-quality information and analysis
  • Continually strive for delivering project/function outcomes, value for money and greater efficiency
  • Contribute to the financial delivery of the service ensuring it is cost effective and delivered on time
  • Contribute to commissioning of goods and services, as required

Staff management:

  • Provide specialist training, advice and support on own role/responsibilities where necessary
  • Support training and induction of new staff
  • Supervises team as required.
  • Participate in the recruitment process of support staff.

Operational Responsibilities Planning and organisation:

  • Contribute to the strategic planning making adjustments as necessary.
  • Support implementation of strategic modernisation/service improvement, public health, workforce or commissioning strategies and any associated action plans, in accordance with the agreed priorities of the team
  • Contribute to the development of performance and governance strategies and the development and implementation of improvement programmes
  • Contribute to the formulation of plans of up to three year and strategic direction within the team on issues, taking a lead for specific workstreams.
  • Deliver against objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines.

Policy and service development:

  • Proposes changes to own project/function, informing policy and making recommendations for other projects delivery
  • Contribute to the review and development of existing information management systems and contribute to the development of an integrated approach to project management.

Person Specification

Experience

Essential

  • Experience and understanding of evaluating and measuring the performance of health services.
  • A good understanding of the health and social care environment and roles and responsibilities within it.

Desirable

  • Experience in communications and stakeholder management.
  • Coaching experience and/or Mental Health first aid training.
  • Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access.
  • Previous experience in similar role in public sector.

Communication Skills

Essential

  • Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
  • Evidence of success in efficient and effective planning and managing multiple workstreams.
  • Skills for communicating on complex matters and difficult situations, requiring persuasion and influence.
  • Skills for nurturing key relationships and maintaining networks across health and social care.

Management Skills

Essential

  • Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support.
  • Skills for managing multiple workstreams ensuring they meet financial targets.

Qualifications

Essential

  • Registered Health professional with significant experience in Primary Care and/or Social Care.
  • Educated to degree level, plus post graduate diploma or equivalent in a specific field, experience of working at a similar level in specialist area.
  • Further training or significant experience in project management, financial management or supporting change management processes.

Desirable

  • Coaching experience and/or Mental Health first aid training.

Analytical Skills

Essential

  • Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend an appropriate course of action to address the issues.
  • Problem solving skills and ability to respond to sudden unexpected demands.
  • Strategic thinking ability to anticipate.
  • Attention to detail combined with the ability to extract key messages from complex analysis.
  • Independent thinker with demonstrated good judgement, problem-solving and analytical skills.

Desirable

  • Takes decisions on difficult and contentious issues where there may be several options

Planning Skills

Essential

  • Effective at planning own workload and prioritising to achieve targets.

Other Skills

Essential

  • Skills for manipulating information.
  • Significant knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access.
  • Ability to travel to places of work that may not be accessible by public transport.
  • Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales.
  • Understanding of and commitment to equality of opportunity and good working relationships.
  • Demonstrates the values and role models these for others.
  • An ability to maintain confidentiality and trust.
  • Used to working in a busy environment.
  • Adaptability, flexibility and ability to cope with uncertainty and change.
  • Commitment to continuing professional development.
  • Professional calm and efficient manner.
  • Effective organiser.
  • Demonstrate a strong desire to improve performance and make a difference by focusing on goals
Person Specification

Experience

Essential

  • Experience and understanding of evaluating and measuring the performance of health services.
  • A good understanding of the health and social care environment and roles and responsibilities within it.

Desirable

  • Experience in communications and stakeholder management.
  • Coaching experience and/or Mental Health first aid training.
  • Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access.
  • Previous experience in similar role in public sector.

Communication Skills

Essential

  • Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
  • Evidence of success in efficient and effective planning and managing multiple workstreams.
  • Skills for communicating on complex matters and difficult situations, requiring persuasion and influence.
  • Skills for nurturing key relationships and maintaining networks across health and social care.

Management Skills

Essential

  • Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support.
  • Skills for managing multiple workstreams ensuring they meet financial targets.

Qualifications

Essential

  • Registered Health professional with significant experience in Primary Care and/or Social Care.
  • Educated to degree level, plus post graduate diploma or equivalent in a specific field, experience of working at a similar level in specialist area.
  • Further training or significant experience in project management, financial management or supporting change management processes.

Desirable

  • Coaching experience and/or Mental Health first aid training.

Analytical Skills

Essential

  • Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend an appropriate course of action to address the issues.
  • Problem solving skills and ability to respond to sudden unexpected demands.
  • Strategic thinking ability to anticipate.
  • Attention to detail combined with the ability to extract key messages from complex analysis.
  • Independent thinker with demonstrated good judgement, problem-solving and analytical skills.

Desirable

  • Takes decisions on difficult and contentious issues where there may be several options

Planning Skills

Essential

  • Effective at planning own workload and prioritising to achieve targets.

Other Skills

Essential

  • Skills for manipulating information.
  • Significant knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access.
  • Ability to travel to places of work that may not be accessible by public transport.
  • Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales.
  • Understanding of and commitment to equality of opportunity and good working relationships.
  • Demonstrates the values and role models these for others.
  • An ability to maintain confidentiality and trust.
  • Used to working in a busy environment.
  • Adaptability, flexibility and ability to cope with uncertainty and change.
  • Commitment to continuing professional development.
  • Professional calm and efficient manner.
  • Effective organiser.
  • Demonstrate a strong desire to improve performance and make a difference by focusing on goals

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