• Anywhere

Job summary

Working as a Social Worker or Senior Social Worker you will be part of a supportive and friendly team working with other social/health care professionals to improve the wellbeing of older adults.

You will need to demonstrate a sound understanding of how to apply a strengths-based approach to practice, whilst being person centred and able to promote safe and effective social care services in accordance with the Care Act 2014. You will assess service users in a variety of settings, including virtual platforms.

Main duties of the job

Ideally, we are looking for people who can demonstrate excellent communication skills and the ability to build and maintain positive relationships with their colleagues, other professionals and the people who use our services.

As a Social Worker, you will need good organisational skills (including the ability to balance competing workload demands). You will either be working on site at Basingstoke and North Hampshire Hospital, or completing face to face assessments in community settings .

We understand the demands and emotional challenges of the job. Therefore, we provide our team members with a positive, safe and supportive working environment.

About us

We recruit for attitudes and values in Adults Health and Care. We invite you to evidence how you demonstrate the 4 core values we hold in your application.

The 4 core values are:

  • Person Centred: Has a person centred and strengths-based approach that empowers service users and carers to live independent lives.
  • Resilience: Successfully manages change and develops and maintains their wellbeing and resilience.
  • Accountable: Takes responsibility for work, actions and development; and acknowledges individual and shared accountability.
  • Works Together: Builds supportive internal and external working relationships through positive communication and constructive feedback.

Date posted

30 November 2022

Pay scheme

Other

Salary

£34,242 to £38,539 a year plus £3,000 Market supplement for Senior Social Workers

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

F0017-22-2671

Job locations

Elizabeth II Court

The Castle

Winchester

Hampshire

SO23 8UB

North Hampshire Hospital

Aldermaston Road

Basingstoke

Hampshire

RG24 9NA

Job description

Job responsibilities

Provide Supervision and Practice Leadership, in line with Professional Accountability

  • Provide supervision for Case workers and Senior Case workers.
  • Give practice advice to both Case workers and Senior Case workers on complex cases.
  • Make professional decisions on cases and make recommendations to team managers about risk.
  • Triage safeguarding referrals from emergency services and make decisions.

Respond to Phone and Online Queries

  • Answer phones and deal with customer queries in line with strengths based practice.
  • Triage telephone and online referrals.
  • Identify risk and escalate safeguarding concerns as necessary.
  • Write concise reports on customer’s files to effectively communicate to front line staff such as Social Workers.
  • Deal with online forms.
  • Answer webchat questions.
  • Arrange appointments for clients to have online assessments with social workers.
  • Conduct carers assessments.
  • Carry out wellbeing assessments to identify client’s level of needs and support available.
  • Follow up calls to confirm clients queries have been resolved.
  • Record Compliments and complaints as per HCC policies.
  • Be available to the customer at the correct shift times, unless agreed otherwise.

Maintain up to Date Knowledge and Skill Levels

  • Attend all training to ensure knowledge is kept up to date and take responsibility to pro-actively keep self-informed of relevant policies and legislation.
  • Take part in The Quality Assurance process and take ownership for improving skills/knowledge from the feedback.
  • Develop and maintain specialist knowledge in relation to needs and resources in order to support Adult Social Work, Mental Health, Learning Disability, Sensory Service and Occupational Therapy.
  • Provide and receive feedback for development.
  • Maintain excellent working relationships with all colleagues at all levels.
  • Maintain professional registration.

Job description

Job responsibilities

Provide Supervision and Practice Leadership, in line with Professional Accountability

  • Provide supervision for Case workers and Senior Case workers.
  • Give practice advice to both Case workers and Senior Case workers on complex cases.
  • Make professional decisions on cases and make recommendations to team managers about risk.
  • Triage safeguarding referrals from emergency services and make decisions.

Respond to Phone and Online Queries

  • Answer phones and deal with customer queries in line with strengths based practice.
  • Triage telephone and online referrals.
  • Identify risk and escalate safeguarding concerns as necessary.
  • Write concise reports on customer’s files to effectively communicate to front line staff such as Social Workers.
  • Deal with online forms.
  • Answer webchat questions.
  • Arrange appointments for clients to have online assessments with social workers.
  • Conduct carers assessments.
  • Carry out wellbeing assessments to identify client’s level of needs and support available.
  • Follow up calls to confirm clients queries have been resolved.
  • Record Compliments and complaints as per HCC policies.
  • Be available to the customer at the correct shift times, unless agreed otherwise.

Maintain up to Date Knowledge and Skill Levels

  • Attend all training to ensure knowledge is kept up to date and take responsibility to pro-actively keep self-informed of relevant policies and legislation.
  • Take part in The Quality Assurance process and take ownership for improving skills/knowledge from the feedback.
  • Develop and maintain specialist knowledge in relation to needs and resources in order to support Adult Social Work, Mental Health, Learning Disability, Sensory Service and Occupational Therapy.
  • Provide and receive feedback for development.
  • Maintain excellent working relationships with all colleagues at all levels.
  • Maintain professional registration.

Person Specification

Qualifications

Essential

  • Social work qualification.
  • Social work registration with SWE.

Experience

Essential

  • Good communication skills and the ability to negotiate with service users, relatives and providers.
  • Able to assess risks, needs, analyse information and recognise problems.
  • Understand equality and diversity issues in social work practice and the principles of safety, dignity and empowerment.
  • Understand philosophies, professional social work issues and legal frameworks underpinning specific client groups and social services statutory duty and role in the wider community.
  • Understand data protection/confidentiality and need for accurate and timely recording.
  • Computer literate.
  • Understand Best Value principles and need for resource constraints.
  • Organised and able to manage time and conflicting demands.
  • Commitment to learn and develop in professional and job role, undertake post qualifying training and continuous professional and personal development.
Person Specification

Qualifications

Essential

  • Social work qualification.
  • Social work registration with SWE.

Experience

Essential

  • Good communication skills and the ability to negotiate with service users, relatives and providers.
  • Able to assess risks, needs, analyse information and recognise problems.
  • Understand equality and diversity issues in social work practice and the principles of safety, dignity and empowerment.
  • Understand philosophies, professional social work issues and legal frameworks underpinning specific client groups and social services statutory duty and role in the wider community.
  • Understand data protection/confidentiality and need for accurate and timely recording.
  • Computer literate.
  • Understand Best Value principles and need for resource constraints.
  • Organised and able to manage time and conflicting demands.
  • Commitment to learn and develop in professional and job role, undertake post qualifying training and continuous professional and personal development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).