Title: Claims Adjuster

Location: Chelmsford

Salary: £23,000 – £28,000

Days/ Hours of work: Monday – Friday, 09:00 – 17:00


  • On-site parking
  • 28 days holiday including bank holidays
  • Frequent socials, including Summer and Christmas parties
  • Environmentally conscious – you’ll be supplied with sustainable products
  • Company lunches the last Friday of every month
  • Opportunity to participate in local fund-raising
  • Long service awards
  • Amazing in-house training
  • The company

    A well established and professional company based in Chelmsford are looking for a Claims Adjuster to join their Claims department. There are vacancies it multiple claims departments including; Damage, Complex Loss, Injury & Customer Service. You will be based in their head office and will need be organised, proactive and have great communication skills. This is a great opportunity for someone to develop their career in claims.


  • Investigate, resolve and close claims in a timely and manner
  • To update claims and customer details on the company CRM System
  • To professionally manage all aspects of a third party claim from beginning to end
  • Provide outstanding customer service in accordance with company procedures and service standards.
  • Accurately value claims and subsequent associated losses (loss of earnings/care/ damage etc)
  • To look at to ways to grow & develop your knowledge in order to provide better service & meet targets
  • Where appropriate, attend in house and client review meetings
  • To assist with both internal & external meetings and auditing
  • To help less experienced members of the team with training and guidance
  • Update Re-insurers in an accurate and timely manner
  • Attend Case management/ settlement meetings and trials as required
  • To organise and manage multi-discipline rehabilitation
  • Ensure that claim reserves, payments and Large Movement Reports are calculated correctly and in accordance with company procedures and service standards.
  • The ideal candidate

  • Previous claims experience
  • Maths / English – GCSE – A-C
  • 2 A-levels or BTEC equivalent
  • Solid understanding of Small, Multi and Fast track litigation process
  • Capable of investigating and negotiating liability disputes
  • Capable of accurately assessing General Damages
  • Awareness of fraud tactics (identification, validation and handling)
  • Identify claims with the potential for financial deterioration
  • Confident in attending CMC or other settlement opportunities as required
  • An understanding of the CRU Benefits system including the appeal process
  • Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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