Guest Relations Manager at The Kensington

If you love making guests feel special and want to be a part of a great team that is passionate about hospitality, this opportunity to join us is perfect.

In the role of Guest Relations Manager you will be ambassador for the hotel and you will be passionate about delivering world class service to our guests. The ideal candidate will have experience in a similar role, excellent communication skills and a creative, hands-on management style.

The benefits of working with The Kensington

  • £ joining bonus payable after the probation period (Direct Hires Only)
  • Contract based on 40 hours a week
  • Overtime available, paid hourly rate
  • 28 days of holiday including public holidays, increasing with length of service
  • Company pension scheme
  • In-house training team dedicated to your personal development and career progression
  • Large range of Learning and Development across all levels and departments
  • Free meals on duty as well as breakfast to get to you started
  • Staff summer parties, Christmas parties and regular team get together’s
  • Fun and interactive reward & recognition incentives
  • A great working environment with a leading London reputation for al fresco dining
  • Refer a Friend Bonus Scheme- £ when you refer a friend
  • The Kensington, London

    The Kensington is set in one of London’s most desirable locations, surrounded by museums and walking distance from the shops of South Kensington and Knightsbridge. A luxury hotel with an ambience reminiscent of a private members club, individually designed rooms and suites, Town House restaurant and K Bar, make it the perfect hidden spot.

    The Doyle Collection

    The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos – a real warmth and thoughtfulness.

    In line with the requirements of the Asylum & Immigration Act , all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

    Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.