Job summary

Please refer to Job Description

Job description

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: .

Overview of the job 

Working at the direction of the Head of Operational Function the post holder will be deployed to a variety of roles in order to provide strategic support.

Summary

To support the Head of LDU Cluster providing management and leadership within the National Probation Service (NPS) Local Delivery Unit (LDU).

To represent the Head of LDU Cluster with external agencies/stakeholders and staff as appropriate.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

May be required to participate in out of hours on call rota.

Responsibilities, Activities & Duties

Senior Operational Support Manager may be required to undertake any combination, or all, of the duties and responsibilities as directed by the Head of Operational Function as set out below. .

  • Cluster operational lead on caseload segmentation issues such as Child Sexual Exploitation, Guns and Gangs, Integrated Offender Management etc.
  • Operational support to the Head of Cluster within relevant Probation Instruction criteria and rules such as Recall, High Risk of Serious Harm Case Transfers, etc.
  • Providing support to the Head of Cluster within the relevant Probation Instruction criteria and rules such as, grievance, discipline, capability, complaints, etc.
  • Responsible for the professional development of cluster staff
  • Responsible for developing and deploying the Cluster Training Needs Analysis
  • Ensure effective cluster employee recruitment and induction
  • Act as cluster lead for performance & quality
  • Act as cluster lead for audits and inspections
  • Operational support to the Head of Cluster in completing reviews and delivery of action plans such as Domestic Homicides, Serious Further Reviews, Serious Case Reviews, etc.
  • Responsible for the management of the Business Manager and the administrative support functions within the cluster
  • Under the guidance of the Head of LDU Cluster; represent the NPS in local strategic partnerships and ensure appropriate representation within wider partnership frameworks in line with statutory responsibilities and operational policy
  • Participate in the Multi Agency Public Protection Arrangements (MAPPA) locally in conjunction with other responsible authorities including the chairing of MAPPA level 3 meetings
  • In the absence of the Head of LDU Cluster to make decisions and provide advice on the management of offenders where senior management authorisation or involvement is necessary e.g. authorising the recall of offenders to prison
  • Operational support to the Head of cluster in the management of complaints within the cluster and direct involvement in complaint resolution where necessary
  • Under the guidance of the Head of LDU Cluster to take the lead on specific divisional or cluster projects/portfolios including Equality and Diversity, Reward and Recognition, etc.
  • Operational support to the Head of cluster in cluster compliance with Health and Safety legislation.
  • Senior Management responsibility for estates, buildings and maintenance activities within the cluster
  • Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes
  • Carry out safeguarding children and safeguarding adult duties in accordance with the NPS statutory responsibilities and agency policies
  • Work within the aims and values of NPS and HMPPS

    • The duties/responsibilities listed above describe the post at present and are not exhaustive. The job holder is expected to accept reasonable alteration sand additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under job evaluation and shall be discussed in the first instance with the job holder.

    Person specification

    Please refer to Job Description

    Behaviours

    We’ll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Delivering at Pace
  • Managing a Quality Service
  • Changing and Improving

    • Technical skills

    We’ll assess you against these technical skills during the selection process:

  • A qualification in one of the following areas: Probation Qualification Framework Graduate Diploma/Honours Degree in Community Justice integrated with Level 5 Diploma in Probation Practice.Or, a qualification which was recognised at the time of qualifica

    • Benefits

  • Access to learning and development
  • A working environment that supports a range of flexible working options to enhance your work life balance
  • A working culture which encourages inclusion and diversity
  • A with an average employer contribution of 27%
  • Annual Leave
  • Public Holidays
  • Season Ticket Advance

    • For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

    Link:

    Things you need to know

    Selection process details

    This vacancy is using , and will assess your Behaviours, Experience and Technical skills.

    Feedback will only be provided if you attend an interview or assessment.

    Security

    Successful candidates must pass a disclosure and barring security check.People working with government assets must complete checks.

    Nationality requirements

    This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

    • Working for the Civil Service

    The sets out the standards of behaviour expected of civil servants.

    We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s .The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.