To work with the school and any feeder schools or schools looking to join the Trust to deliver ICT Service Excellence to the staff and pupils of the school/Trust. Help strengthen our Team as our Education ICT Network Manager based onsite at a school in Central London (Holland Park, Kensington)

An excellent opportunity for a ICT Network Manager to join our team to work with the school and other schools joining the Trust to deliver ICT Service Excellence to the staff and pupils of the school/Trust.

Working with wider teams within Capita and the Junior on-site ICT Technician, you will be providing day to day management of the School’s and Trust’s ICT systems to ensure a robust and stable platform for the delivery of teaching and learning and the growth of the school into a sustainable Trust.

Priorities and tasks will be managed in partnership with the school/trust Senior Leadership Team with escalation into Capita teams for more complex issues/advice, as needed.

What You’ll Be Doing:

  • Accountable for the on-site daily management of the ICT Systems and Services of the client, ensuring that Service Level Agreements are attained
  • Providing excellent technical support and first-class customer service with a high degree of customer satisfaction, delivered with honesty, transparency and respectfulness, in line with Capita values.
  • Responsible for the management of Incident requests ensuring that all aspects of Capita Quality assurance and Best Practice are adhered to, in accordance with ITIL principles
  • Working pro-actively to continually improve the ICT environment, to meet or exceed the school’s/Trust’s educational and administrative requirements, via continual service improvement programmes
  • Working in partnership with the School/trust leadership team to support the expansion of the Trust into additional schools/locations, focusing on the existing ICT systems and the associated Change processes
  • Being the prime point of contact for the management of service availability for students and staff to meet the school’s/Trust’s requirements for Teaching and Learning
  • What We’re Looking For:

  • Proven customer facing onsite support experience in an Education IT support role
  • Knowledge/Experience of Service Management Principles
  • Detailed knowledge of Microsoft Operating Systems including, Windows 10 and Windows Server 2012/2016/2019 (including virtual & physical server applications) products.
  • Detailed knowledge of Administration & support experience of Microsoft applications including Office, Microsoft 365 (OneDrive, SharePoint, Teams, etc), Google Classroom, SCCM/MDT and DPM
  • Hyper-V /Vmware and server hardware support
  • Knowledge/experience of AD, DNS, DHCP and Group Policy support & administration
  • Detailed working knowledge of backup technologies and recovery processes
  • An understanding of LAN/WLAN topologies
  • Ability to compile incident and service status reports
  • Strong leadership skills
  • Excellent organisational and communication skills, up to senior leadership level
  • Strong customer service skills, who can work under pressure to deliver a high standard of service at all times
  • Able to adapt to a changing environment
  • Aptitude for imparting knowledge to others
  • Ability to tailor communication to non-technical staff
  • Desired Skills

  • Experience of Internet Filtering
  • Knowledge of Apple Mac support in a network environment
  • Understanding of educational MIS products
  • Awareness of physical and digital security principles, GDPR and the implications in education
  • Awareness of associated non-ICT education specific applications, such as access-control, CCTV, visitor management systems, user-provisioning tools, etc.
  • Wireless network management
  • About Capita Technology and Software Solutions (TSS)

    Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita’s businesses and clients. We work collaboratively with Capita’s divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way. We create innovative technology and software solutions for Capita’s clients and businesses while ensuring secure, resilient and predictable service delivery. TSS brings together 5000+ colleagues from across Capita into a single function to deliver world-class technology and software solutions for Capita’s businesses and clients.

    What’s in it for you?

  • Great opportunity to progress your career
  • 23 days’ holiday (rising to 27 days with length of service) with the opportunity to buy extra leave
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  • Company matched pension, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave and plenty more
  • You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that.

    What we hope you’ll do next:

    Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

    To view our Covid-19 and process adjustments information, please visit the Capita Careers site.