Customer Service Administrator2024-02-22T14:05:53+00:00
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Customer Service Administrator Job Vacancy in Maldon, England, UK
Customer Service Administrator
Location – Maldon
Hours: Monday – Friday 9 – 5:30 pm
The role involves proactively building and maintaining both our existing customer base and developing new sales opportunities. It is therefore important that the candidate would be confident in this proactive phone setting.
First point of contact providing a high level of customer service to clients at all times.
Take bookings utilising internal software.
Provide quotations and ensure that quotes are logged and set up for handover to sales teams.
Proactively follow up on quotations with clients
Managing a high-volume email inbox
Work on operations when needed
Understand the general information about the industry changes and trends
Uploading and checking export documentation to comply with the customs clearance process
General Admin Support to the team where required
Adhoc Administration duties
Be organized on quotations
Keep a proactive mindset when it comes to customer enquiries
Be self-motivated and ambitious
Good communication skills
Ability to learn quickly and multi-task.
Ability to build rapport with customers, developing client relationships throughout.
Resolving any issues and problems faced by customers; dealing with complaints to maintain trust
Excellent telephone manner
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.