An exciting opportunity to join an international luxury furniture company who are seeking an enthusiastic and positive Customer Service Specialist. This role includes order taking, record management, processing invoices, order administration as well as managing customer complaints and customer product allocation. The person in this role will be an exceptional team worker and great communicator with an aptitude for providing professional customer care throughout the entire customer experience.

JOB ROLE: Fully remote Customer Service Specialist – 3 month temp – possible perm

INDUSTRY: Luxury Retail and Sales – Home / Furniture luxury Retailer – London West End

SALARY: £11.79 per hour plus holiday pay / plus all benefits listed below!

LOCATION: West End / Hybrid role – 1 day per week in the Head Office (West End Head Office)

DUTIES INCLUDE:

  • Responding to customer requests and queries

  • Build strong relationships with external contacts and customers

  • Communicating with logistics providers concerning customer requests

  • Working with internal accounting team to ensure proper credit control

  • Managing customer complaints

  • Order management

  • Receive and process orders for customers through SAP

  • Evaluate and manage specific orders

  • Cooperate with sales force, providing and exchanging information on customers, discounts and stock situations

  • Tracking possible discrepancies regarding deliveries to customers and processing order corrections

  • Processing orders from internal customers for promotional requirements

  • Take an active role in solving any problems linked to the delivery of orders

  • New customer setup and maintenance in SAP

  • Responsible for all master data with regards to customers and order management Product Allocation & Demand Planning

  • Assisting with the management of customer product allocation

    • SKILLS, EXPERIENCE AND ATTRIBUTES REQUIRED:

  • Minimum 1 year’s relevant experience in customer service

  • Strong interpersonal skills; able to develop and maintain effective working relationships with all levels of internal and external contacts and with diverse cultures

  • Experience of successful related work within a changing environment

  • Demonstrated ability to make decisions independently based on logical assumptions and factual information

    • Benefits:

  • Weekly pay every Friday

  • Easy timesheet accessibility with mobile support

  • Up to 29 days annual leave

  • Perks at work and discount schemes for all major retailers and over 150 high street stores

  • Access to free eye-care vouchers and discounts towards glasses for VDU purposes

  • Access to well-being platforms

  • FREE access to online LinkedIn Learning courses, there are 1000’s of courses and videos available to enhance your learning and skill set, everything from Microsoft systems to soft skills such as delivering great Customer Service

  • Temp of the Month awards

  • Dedicated consultant to support your job search and offer expert interview tips

    • If this company and position appeals to you then please apply your CV on-line or if applying via the OA website please send to me directly on milly.gray@office-angels.com

    This opportunity is being advertised by the Office Angels West End team.

    Thank you for your interest in this role. All successful applications will be contacted within 5 working days. Due to the high volume of applications we receive we do ask for your patience to wait to hear from the consultant rather than to call us directly.

    If you have not heard after 5 working days then unfortunately we were unable to consider your application on this occasion.

    Office Angels West End branch look after roles in the following locations and all areas in between: Oxford Circus, Oxford Street, Covent Garden, Tottenham Court Road, Euston, Regent Street, Piccadilly, Leicester Square, Camden, Bond Street, Marble Arch, Marylebone, Mayfair, Baker Street, Edgware Road, Regents Park, St Johns Wood, Primrose Hill, Paddington, Hampstead.

    Our Retail team looks after Fashion and beauty roles nationally.

    Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

    By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.