Job overview

The post holder is responsible for:-

Providing administrative support to the Community Heart Failure Service across Swansea Bay UHB area.

Registering and validation of outpatient referrals.

Booking and management of outpatient clinics including liaison with patients regarding suitable appointments as advised by a Registered Nurse..

Main duties of the job

Maintaining the office filing system ensuring that letters, reports and patient records are filed promptly and correctly.

Typing, word processing and photocopying of documents, letters and reports generated by team, responding to priority as agreed protocol.

Dealing with telephone queries, referring enquiries to other members of team as necessary.

Working for our organisation

We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board. 

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services – we have a job for you.

There are also apprenticeships, work placements and volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values – Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe’s most spectacular scenery, with all the benefits of a thriving and cosmopolitan city – look no further.

Detailed job description and main responsibilities

Person specification

Qualifications & Knowledge

Essential criteria

  • Typewriting / Word Processing qualification – RSA II or equivalent.
  • Evidence of IT skills (Word, Excel, Access, Powerpoint).
  • Working knowledge of email and Internet applications.

    • Desirable criteria

  • Knowledge of working within health care environment.

    • Experience

    Essential criteria

  • Experience of working in an office environment.

    • Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.

    Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.

    Employer certification / accreditation badges

    Applicant requirements

    The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

    Welsh language skills are desirable