Job summary
37.5 hours per week. An exciting opportunity has been developedwithin Livewell Southwest. We are looking to recruit an enthusiastic Service AdministrativeSupervisor/ Secretary. Our preferredcandidate will enjoy working in a fast paced progressive environment.
Our preferred candidatewill be the administrator for the CAMHS Neuro Diversity Pathway whichis a team which sits within the CAMHS service. However, the post holder willbe required to support other teams within CAMHS with various duties dependant onservice demand. The applicant must be able to manage a pressured environmentand a requirement to work autonomously.
The successful candidate will demonstrate excellentcustomer care skills, communication and organisational skills and good timemanagement with ability to work well under pressure and to tight deadlines.NVQ3 or equivalent qualifications or substantial previous experience areessential for this role.
Main duties of the job
To deliver aneffective and competent level of secretarial and administrative support andconsistently deliver a client focussed service which promotes good customerservice and effective working relationships.
To beresponsible for providing daily secretarial and administrative support in theallocated service area ensuring business priorities are met for example:maintaining records, minute taking, data inputting and reception duties.
Typing ofconfidential reports/letters; which may be supplied via hard copy and/ordictation, (which may contain distressing information) as requested to meetservice needs.
Workingproactively to support team. Ability to work on own and proactively as part ofa team
To provide the day-to-daysupervision and line management of junior staff where appropriate.
The job description and person specification are an outline of thetasks, responsibilities and outcomes required of the role. The job holder willneed to be flexible to carry out any other duties as may be reasonably requiredby their line manager.
About us
“Please note that this role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility”
Livewell Southwest values its staff and makes investment in their development a priority. Currently we offer the following development opportunities for staff:
Livewell Southwest can allow existing members of the NHS Pension Scheme to continue their membership when they join the organisation.
Date posted
06 December 2022
Pay scheme
Agenda for change
Band
Band 3
Salary
£21,730 to £23,177 a year pro-rata
Contract
Fixed term
Duration
24 months
Working pattern
Full-time, Part-time, Job share, Flexible working
Reference number
B9832-2022-AC-1437
Job locations
200 Mount Gould Road
Mount Gould
Plymouth
Devon
PL4 7PY
Job description
Job responsibilities
Toarrange meetings and events on behalf of the service, making bookings wherenecessary and ensuring all equipment and documentation is available, inconjunction with line manager where required.
Respondto telephone, email and written queries on behalf of the service area includingcall handling where appropriate asagreed with line manager.
To produceinformal and formal minutes as an accurate record of meetings, transcribing anddistributing as directed.
Maintainaccurate and timely electronic and hard copy information e.g. training logs usingorganisational systems as directed (ensuring ease of access/retrieval as appropriate)and in line with policies.
Supportingoperational staff to access management information; electronic and hard copy.
Collect andcollate data to enable managers to monitor budgets and performance in relationto business support function with support of line manager.
Collect,collate and prepare information for service areausers with support of line manager.
Toprovide support to customer and visitor reception areas, acting as the firstpoint of enquiry and sign posting individual to relevant information / service.
Support themanagement team to ensure that internal and external communication systems arein place
Ensure that allcomplaints, compliments, concerns, comments and suggestions are appropriatelyrecorded, and where possible resolved within level of role or escalatedappropriately, supporting junior staff where necessary.
Maximisethe use of electronic systems to enable effective management of the servicearea such as Microsoft Office and patient record systems.
Becompliant with the Data Protection and record management policies andprocedures with particular reference to confidentiality and safeguardingissues.
Beproactive and contribute ideas for improvement in the way the service isdelivered.
Ableto work on own initiative, prioritising work within defined policies andprocedures to set timescales.
Ensurethat all office support services e.g. post, fax, filing, photo copying, aredelivered in a timely manner.
Promotethe image of the department, checking that notices and leaflets are up to date& well presented.
Financial management
Toprocess and pass for payment all relevant invoices in a timely manner inaccordance with business process, with support of line manager
Tosupport the line manager with banking and remittance service (including pettycash).
Monitorstock e.g. stationery and order supplies and equipment as required within thebusiness area.
COMMUNICATIONS AND RELATIONSHIPS
One of the main aspects of this role is to liaise and buildpositive working relationships with a variety of stakeholders such as; clinicalstaff, schools, general practices, service users and all other appropriatebodies.
Job description
Job responsibilities
Toarrange meetings and events on behalf of the service, making bookings wherenecessary and ensuring all equipment and documentation is available, inconjunction with line manager where required.
Respondto telephone, email and written queries on behalf of the service area includingcall handling where appropriate asagreed with line manager.
To produceinformal and formal minutes as an accurate record of meetings, transcribing anddistributing as directed.
Maintainaccurate and timely electronic and hard copy information e.g. training logs usingorganisational systems as directed (ensuring ease of access/retrieval as appropriate)and in line with policies.
Supportingoperational staff to access management information; electronic and hard copy.
Collect andcollate data to enable managers to monitor budgets and performance in relationto business support function with support of line manager.
Collect,collate and prepare information for service areausers with support of line manager.
Toprovide support to customer and visitor reception areas, acting as the firstpoint of enquiry and sign posting individual to relevant information / service.
Support themanagement team to ensure that internal and external communication systems arein place
Ensure that allcomplaints, compliments, concerns, comments and suggestions are appropriatelyrecorded, and where possible resolved within level of role or escalatedappropriately, supporting junior staff where necessary.
Maximisethe use of electronic systems to enable effective management of the servicearea such as Microsoft Office and patient record systems.
Becompliant with the Data Protection and record management policies andprocedures with particular reference to confidentiality and safeguardingissues.
Beproactive and contribute ideas for improvement in the way the service isdelivered.
Ableto work on own initiative, prioritising work within defined policies andprocedures to set timescales.
Ensurethat all office support services e.g. post, fax, filing, photo copying, aredelivered in a timely manner.
Promotethe image of the department, checking that notices and leaflets are up to date& well presented.
Financial management
Toprocess and pass for payment all relevant invoices in a timely manner inaccordance with business process, with support of line manager
Tosupport the line manager with banking and remittance service (including pettycash).
Monitorstock e.g. stationery and order supplies and equipment as required within thebusiness area.
COMMUNICATIONS AND RELATIONSHIPS
One of the main aspects of this role is to liaise and buildpositive working relationships with a variety of stakeholders such as; clinicalstaff, schools, general practices, service users and all other appropriatebodies.
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Knowledge
Essential
Desirable
Skills & Abilities
Essential
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Knowledge
Essential
Desirable
Skills & Abilities
Essential
