Cardea Healthcare are working alongside a company to provide them with a Service Manager to lead a committed and experienced staff team to deliver person centred support to up to 53 service users who live across 5 services in Warwickshire. The services are located in: Warwick, Rugby, Strafford Upon Avon, Bidford and Alcester. The service enables people with learning disabilities to develop skills, stay well and enjoy an active lifestyle,

The Role

As the Service Manager you will be responsible for the overall delivery and management of the service and for ensuring that contract requirements and CQC quality standards are met. Specific duties and responsibilities will include:

  • Direct Management of the Registered Managers and Managers at each site
  • Lead on ongoing active recruitment and retention plans to support the area with sufficient staffing resources
  • Deployment of staff to meet individual needs and preferences within available resources
  • Supervision, coaching, performance management and support of staff, volunteers, and students on placement
  • Responding to referrals, undertaking initial assessments of need, and leading on the allocations panel
  • Ensuing all service users have a co-produced plan of support and a designated Key Worker
  • Ensuring there are clear goals and expected outcomes for each tenant with a defined path to enable each individual to reach their goals
  • Co-ordinating a programme of regular person-centred reviews which put each person’s views and unique journey at the heart of planning and decision making
  • Working closely with local multi-disciplinary teams and community-based agencies to provide holistic support
  • Maintaining high standards of environmental safety/quality and ensuring a welcoming, inclusive atmosphere
  • Facilitate service user engagement, involvement, and peer support

You will provide excellent customer care and proactively communicate with stakeholders in respect of risk management and the care and welfare of the people we support. You will have a strong ethical duty of care and a commitment to safeguarding vulnerable individuals.

Applicants will be able to demonstrate warmth, compassion, and unconditional positive regard for the people we support and will be able to develop trusting relationships based on empathy and respect. You will have the skills and personal qualities to be able to engage people in meaningful planning and therapeutic activities. You will be expected to work collaboratively and professionally with the people we support, their families and health professionals/agencies.

Good written and verbal communication skills are essential along with the practical skills required to plan and organize care and support delivery. You will be required to be flexible, working some shifts on a rota system which may include evenings, weekends and bank holidays.

You will have some experience of supervising/managing staff and resources. A relevant health or social care qualification (such as RMN/DipSW, degree or NVQ Level 4/5) is essential.