Job Description

I am seeking a friendly and motivated Customer Service Representative for a 12 month Fixed Term Contract with an amazing employer offering a huge range of benefits. If you want to work for a company that put their 900+ employees first, support flexible working and offer a diverse, lively, and inclusive environment, then this is the place for you.

As a Customer Service Representative,  you will get an excellent salary,  from £22,165/ year depending on experience + an  annual performance bonus of up to 20% of your salary as well as additional pension contributions up to 30.3%. Brighton based. Full time position however part time will be considered. 

We are looking for confident, resilient, articulate team players who are able to learn a variety of systems whilst delivering exceptional customer service skills. 

Aa a Customer Service Representative , you will support customers and be their first point of contact for inbound calls and emails.

You will act with care and integrity to build rapport and trust with our customers, ensuring we fully understand their needs and resolve their query, whilst creating a positive customer connection.

Essential Skills

As a Customer Service representative, you will be experienced in handling differenty types of enquiries using various techniques and communication methods and will be confident in your ability to be genuine and empathetic with customers. 

You will have excellent IT skills and will be able to confidently work to targets in a high-pressure envrionment.

We are ideally looking for candidates with Pension industry and financial service experience in a busy, high-pressure contact centre environment and good   knowledge of contact centre (or customer service) software, databases, and CRM tools. 

If you feel you have the right experience for this role, apply now via this job board! 

As an Employer and Recruiter, we champion equality, diversity and inclusion and embrace the uniqueness of each and every one of our employees, permanent candidates and temporary workers.

Wise Employment is a member of the Equality Register