Job summary
The Reception Supervisor role is primarily to provide supervision tothe practice reception and administration team, thereby assisting with thesmooth running of the practice.
The post holder will workclosely with and report to the Practiceand Patient Services Manager toprovide the continual improvement of standards across a wide range ofadministrative activity.
Main duties of the job
The Reception Supervisor role is primarily to provide supervision tothe practice reception and administration team, thereby assisting with thesmooth running of the practice.
The post holder will workclosely with and report to the Practiceand Patient Services Manager toprovide the continual improvement of standards across a wide range ofadministrative activity, as well as providing an element of cover or source ofadvice in the event of their absence.
The successful candidate must be able to work on their own initiativeand have some supervisory experience, along with strong IT skills. You must beorganised and confident, have a friendly and approachable manner and can workunder pressure.
Previous primary care experience is not essential as training will beprovided.
About us
Price’s Mill Surgery is located in the heart of the beautiful market town of Nailsworth, we are a friendly, progressive Practice where effective teamwork enables us to deliver an excellent range of services to our 9000 plus patients.
We offer a competitive rate of pay, 4 weeks annual leave (increasing 1 day each year up to 25 days) plus pro rata bank holiday allowance, NHS pension, and on site free parking.
Date posted
22 November 2022
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A0437-22-8107
Job locations
Newmarket Road
Nailsworth
Stroud
Gloucestershire
GL6 0DQ
Job description
Job responsibilities
Provideday-to-day support, leadership, first line management and guidance for thepractice reception and administration team, ensuring an efficient andprofessional manner is maintained and to provide cover to the reception teamwhen needed.
Ensure all receptionand administration duties are completed to the highest standard.
Monitor staffattendance, sickness absence and annual leave.
To providecommunications between patients, doctors and other staff.
Supportthe Practice and Patient Services Manager inthe recruitment and induction of all new reception and administration staff.
Ensure cover andsuitable contingency plans are in place for all leave, including unforeseenabsence.
Supportthe Practice and Patient Services Manager in the running of elements and/or services within the practice e.g.compliance with CQC, Health and Safety audits etc.
Supportthe Practiceand Patient Services Manager in thereviewing and updating of practice policies and procedures.
Work with the Practiceand Patient Services Manager and othermembers of the practice to identify areas for improvement and assist in changemanagement where appropriate.
Ensure thepromotion, monitoring and documentation of performance and quality outcomestargets within the practice (including QOF), and using IT systems and software.
Take responsibilityfor the recording of all home visit requests, ensuring that the home visitingprotocol is followed.
To undertakespecific assigned tasks, project support, or development work which may ariseduring changes to the NHS.
To introduce newpolicies and procedures in line with current regulations
Manage and deal withday to day needs, difficulties and requirements of the partners and otherclinical staff.
To work closely withreception and clinical staff to ensure adequate cover and the smooth running ofthe practice, reporting any problems encountered to the relevant person.
To be a point ofcontact for staff and patient queries and concerns.
The greeting ofpatients, dealing with their enquiries in a courteous and polite manner.
Dealing with patientcomplaints relating to front desk/reception services.
Oversee and delegatedaily tasks e.g. chasing missing test results and notes, unusual queries,following through patient queries, registration difficulties, saying No nicely,etc.
Making appointmentsand booking patients in for surgeries and clinics.
Answering thetelephone within a reasonable time, dealing with requests and enquiriescourteously and politely.
Contacting hospitalsand various other agencies for results, appointments, booking, referrals andpatient information.
Making appointments:offering and arranging the appointments for doctors, helping to arrangeclinics.
Responding to andresolving all local IT issues where appropriate liaising with NHIS the CCG ITsupport/or others to resolve hardware and software issues.
Setting up newmembers of staff in the clinical and other IT systems.
Ensure the effectiveuse of clinical systems, IT programmes and other systems used throughout thepractice.
Providing supportand ensure training for current and new staff is carried out.
Support practicesecretaries in developing and maintaining effective call and recall systems forpatient services and reviews.
Training of staff onpractice IT systems as necessary.
To promote Equalityand Diversity and Health and Safety in themselves.
Job description
Job responsibilities
Provideday-to-day support, leadership, first line management and guidance for thepractice reception and administration team, ensuring an efficient andprofessional manner is maintained and to provide cover to the reception teamwhen needed.
Ensure all receptionand administration duties are completed to the highest standard.
Monitor staffattendance, sickness absence and annual leave.
To providecommunications between patients, doctors and other staff.
Supportthe Practice and Patient Services Manager inthe recruitment and induction of all new reception and administration staff.
Ensure cover andsuitable contingency plans are in place for all leave, including unforeseenabsence.
Supportthe Practice and Patient Services Manager in the running of elements and/or services within the practice e.g.compliance with CQC, Health and Safety audits etc.
Supportthe Practiceand Patient Services Manager in thereviewing and updating of practice policies and procedures.
Work with the Practiceand Patient Services Manager and othermembers of the practice to identify areas for improvement and assist in changemanagement where appropriate.
Ensure thepromotion, monitoring and documentation of performance and quality outcomestargets within the practice (including QOF), and using IT systems and software.
Take responsibilityfor the recording of all home visit requests, ensuring that the home visitingprotocol is followed.
To undertakespecific assigned tasks, project support, or development work which may ariseduring changes to the NHS.
To introduce newpolicies and procedures in line with current regulations
Manage and deal withday to day needs, difficulties and requirements of the partners and otherclinical staff.
To work closely withreception and clinical staff to ensure adequate cover and the smooth running ofthe practice, reporting any problems encountered to the relevant person.
To be a point ofcontact for staff and patient queries and concerns.
The greeting ofpatients, dealing with their enquiries in a courteous and polite manner.
Dealing with patientcomplaints relating to front desk/reception services.
Oversee and delegatedaily tasks e.g. chasing missing test results and notes, unusual queries,following through patient queries, registration difficulties, saying No nicely,etc.
Making appointmentsand booking patients in for surgeries and clinics.
Answering thetelephone within a reasonable time, dealing with requests and enquiriescourteously and politely.
Contacting hospitalsand various other agencies for results, appointments, booking, referrals andpatient information.
Making appointments:offering and arranging the appointments for doctors, helping to arrangeclinics.
Responding to andresolving all local IT issues where appropriate liaising with NHIS the CCG ITsupport/or others to resolve hardware and software issues.
Setting up newmembers of staff in the clinical and other IT systems.
Ensure the effectiveuse of clinical systems, IT programmes and other systems used throughout thepractice.
Providing supportand ensure training for current and new staff is carried out.
Support practicesecretaries in developing and maintaining effective call and recall systems forpatient services and reviews.
Training of staff onpractice IT systems as necessary.
To promote Equalityand Diversity and Health and Safety in themselves.
Person Specification
Experience
Essential
Desirable
Qualifications
Essential
Values and Behaviours
Essential
Knowledge and Skills
Essential
Person Specification
Experience
Essential
Desirable
Qualifications
Essential
Values and Behaviours
Essential
Knowledge and Skills
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
