Flexible
Middleton, England, UK
Posted 1 year ago
Applications have closed.

Job summary

An exciting opportunity has arisen for an experienced and dynamic General Manager. We are looking for a highly accomplished, motivated, productive, and proactive individual with a demonstrable career in business and people management, leadership, patient services, IT, finance, premises, and strategic management. You should be adaptable and have the ability to understand and respond to the diverse and dynamic nature of the role, being able to balance the needs of. The successful candidate will be responsible for organisational leadership, service improvement and recruitment to deliver key targets across the full range of clinical and administrative areas within the Organisation. A high degree of personal organisational skill is required as well as a systematic approach to problem solving and planning. You will work with the Operational Management Team to drive and lead the practice in new ways of working within Primary Care Networks and Integrated Care systems. The GP partners are looking for a dedicated strategic leader who can demonstrate commitment and enthusiasm. The right candidate will work closely with all staff, to deliver excellent patient care within the context of a thriving business, that has a healthy working culture.

Main duties of the job

Commitment to supporting the delivery of excellent patient care with vision, willingness, and driveDemonstrate excellent organisational and effective communication skillsAbility to manage change through motivation and leadershipRobust finance and business skills to maintain and improve the profitability of the businessStrategic thinker and plannerAbility to deliver against key targetsKnowledge and skills of HR and the ability to act sensitively and effectivelyEnsure compliance with CQC requirements and assessmentsManage our community services and individual projects arising therefromLead and chair practice meetings as appropriateDevelop and co-ordinate systems to improve the efficiency and effectiveness of the practiceManage the practice premisesCapable of handling and diffusing complaintsAbility to self-motivate, prioritise organise and/or delegate workloadGood IT knowledge and experienceEnsure practice policy and standards complianceAbility to present the practice to external groupsAbility to identify, develop and deliver initiatives

About us

Whaddon Healthcare Partnership provide CQC rated Outstanding general medical services to 22,000 Patients in the Bletchley and South Milton Keynes area. We operate from 2 purpose-built sites.Operating at scale this 5 Partner teaching and training practice is very well established and respected.Whaddon Healthcare also provide a wide range of Community Services including Cardiology, Respiratory, Home Oxygen, Gynaecology and Post Covid Assessment Service to the BLMK areas.We are members of Crown PCN and work collaboratively with our PCN Partners to provide innovative and flexible healthcareThe Practice has a clear vision to deliver high quality care, with core values which were developed by the whole health care team. The Partners are early adopters of NHS initiatives and are innovative in their approach to developing patient care.Whilst being clinically driven, the Practice performs well financially and presents as a strongly democratic and balanced team. There is a strong belief in investment for non-clinical learning, development, and training for all of the Practice team.

Date posted

09 November 2022

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A2500-22-3432

Job locations

25 Witham court

Tweed drive

Bletchley

Milton Keynes

MK3 7QU

Water Eaton Health Centre

Fern Grove

Bletchley

Milton Keynes

MK2 3HN

Job description

Job responsibilities

Job Description

Responsibilities

The successful candidate will need to demonstrate robust leadership andcommunication skills, be well organised, highly motivated, and financiallyastute. There is a requirement to manage and take responsibility for alloperational aspects of the practice and Community Service Provision. Inaddition, the candidate must have the ability to provide strategic guidance andplanning to the partners.

The General Manager is a key member of the team and will be expected todemonstrate leadership qualities, achieving goals and targets using acombination of personal involvement, motivation/training of other staff anddelegation when appropriate.

The partners also require the successful candidate to be proactive andplan for the future, maximising the practices potential in relation tobusiness, finance, and premises, whilst maintaining patient care. The candidateneeds to ensure the partners are kept fully informed of local and nationalproposals and initiatives, presented clearly and concisely to enable them tomake informed decisions.

An understanding of current NHS initiatives will be helpful; however,the NHS is changing substantially and rapidly and the introduction of new ideasand methods from outside the NHS presents an attractive proposition to thepartnership. In addition to adapting the practice to meet the demands ofproviding high quality patient care, the General Manager will need to ensurethat the practice is financially efficient and compliant with all aspects ofhealth and safety, employment legislation and CQC (Care Quality Commission)registration/compliance.

Key Requirements for the role are:

Commitment to supporting the deliveryof excellent patient care with vision, willingness, and drive

Demonstrate excellent organisationaland effective communication skills

Ability to manage change throughmotivation and leadership

Robust finance and business skills tomaintain and improve the profitability of the business

Strategic thinker and planner

Ability to deliver against keytargets

Knowledge and skills of HR and theability to act sensitively and effectively

Ensure compliance with CQCrequirements and assessments

Manage the portfolio of projects andindividual projects arising therefrom

Lead and chair practice meetings asappropriate

Develop and co-ordinate systems toimprove the efficiency and effectiveness of the practice

Manage the practice premises

Capable of handling and diffusingcomplaints

Ability to self-motivate, prioritiseorganise and/or delegate workload

Good IT knowledge and experience

Ensure practice policy and standardscompliance

Ability to present the practice toexternal groups

Ability to identify, develop anddeliver initiatives

The ability to enjoy diversity andsometimes the unexpected

Key Responsibilities

Finance

Working with the Business Manager,assist with;

Responsibility for the financialmanagement of the Practice

Develop and control practice budgetsand financial systems

Ensure the organisationalrequirements of the practice contracts with NHSE are fully met and compliedwith

Ensure all organisationalrequirements of Practice Community Contracts are fully met and complied with

Support the Partners to develop andimplement processes to achieve clinical targets of QOF and enhanced services

Liaise with accountant, bank, andbusiness insurance companies as appropriate or as directed by the Partners

Oversee the administration of the NHSPension and Stakeholder Pension Schemes

Negotiate with drug companies and allsuppliers the best discounts available

Liaise with the CCG and paymentagencies regarding queries with payments relating to the contract, e.g.enhanced services.

Directly contribute to profitimprovement by exploring areas for increasing income and reducing costs

Analyse data relating to clinicalcommissioning as appropriate and contribute to planning and organisation bothat practice and clinical commissioning group level

Manage Partners drawings inconsultation with the accountant

Strategic Planning

Working with the Business Manager, assist with;

Keep abreast of current affairs andidentify potential opportunities and threats

Assess and evaluate accommodationrequirements and manage development and expansion opportunities

Create and maintain a PracticeDevelopment Plan, oversee the implementation of the aims and objectives

Assist the practice in the widercommunity and assist with forging links with other local practices and relevantagencies

Formulate objectives and research anddevelop ideas for future practice development

To represent the practice at, PCN andICS meetings

To make recommendations to thepartners for practice development with regard to potential sources of income

Human Resources

Overall responsibility forrecruitment and selection of staff working in conjunction with the managementteam, including contracts of employment and job descriptions with delegationand relevant training where appropriate

Ensure Employment Law compliance forthe disciplinary and dismissal process and after discussion with the partnerstake any legal advice necessary

Be aware of current employmentlegislation

To develop and maintain good employee/employerrelationships

To ensure that members of theexisting staff team are aware of any changes that occur in the practice

To maintain good communication at alltimes with the practice team

To implement pay rises/scales andincrements at the appropriate time

Responsibility for appropriatepaperwork for doctors/staff DBS (Disclosure and Barring Service) checks

To ensure that suitable facilitiesare available to enable all staff to work within the practice

Be responsible for the health andsafety policy and its implementation

Facilitate the development of amulti-disciplinary effective primary health care team

Oversee the Admin and Nurse Managersspecifically for

Staff contracts

Health & Safety

Staff training

Personnel file maintenance

Contractual arrangements for GPregistrars

Annual appraisals cycle

Return to work interviews

Information Technology, working with Practice Business Analyst

Act as the Practice CaldicottGuardian

Ensure the update of appropriateinformation governance systems

Ensure all Practice IT and telephonesystems are functioning effectively in conjunction with the IT Manager

Work with the IT Manager to ensurethe IG/DSP toolkit requirements are met

Patient Services

Ensure that the Practice complieswith NHS contractual obligations in relation to patient care

Maintain registration policies andmonitor patient turnover and capitation

Oversee and manage effectiveappointment systems

Routinely monitor and assess Practiceperformance against patient access and demand targets

Manage the complaints managementsystem

Manage the significant events system

Liaise with patient groups

Premises and Equipment

Represent the Practice to negotiateleasing contracts and their renewals

Liaise with NHSE in notional rentreview (every 3 years)

CQC

Oversee and maintain compliance withCQC regulations

Communication

Ensure compliance with the latest NHSrecommendations

Understand the practice communicationsystems

Build/maintain good workingrelationships with the NHSE, ICS, hospitals, community agencies, the PCN, LMC(Local Medical Committee), other GP practices, pharmacists, voluntary andprivate organisations

Represent the practice at meetingsand seminars

Assist and support the partnerscorporately and at individual level to fulfil the requirements of revalidation

Present a professional image andalways promote the practice

Share skills and expertise withothers

Health & Safety:

Using personal security systems within the workplace accordingto practice guidelines

Identifying the risks involved in work activities andundertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining workareas in a tidy and safe way and free from hazards

Reporting potential risks identified.

Equality and Diversity :

Actingin a way that recognizes the importance of peoples rights, interpreting themin a way that is consistent with practice procedures and policies, and currentlegislation

Respectingthe privacy, dignity, needs and beliefs of patients, carers, and colleagues

Behavingin a manner which is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights.

Personal/Professional Development :

Participationin an annual individual performance review, including taking responsibility formaintaining a record of own personal and/or professional development

Takingresponsibility for own development, learning and performance and demonstratingskills and activities to others who are undertaking similar work.

Quality:

Alertother team members to issues of quality and risk

Assessown performance and take accountability for own actions, either directly orunder supervision

Contributeto the effectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance the teams performance

Workeffectively with individuals in other agencies to meet patients needs

Effectivelymanage own time, workload, and resources.

Communication:

The post-holder should recognize the importance ofeffective communication within the team and will strive to:

Communicateeffectively with other team members

Communicateeffectively with patients and carers

Recognizepeoples needs for alternative methods of communication and respondaccordingly.

Job description