Job Description
The Company
VANRATH is delighted to be partnering with a global software company located in central Belfast, wishing to appoint a Head of Service Delivery on a full-time permanent basis. This company is a down to earth, inclusive company with a fun culture.
Salary/ Benefits
In order to attract the very best talent on the market a generous remuneration package is on offer of £60,000 – £65,000 based on experience plus a range of benefits. Benefits:
- 35 days leave + your birthday
- 12-15% bonus scheme
- Flexible working
- Regular social events
Client
The Ideal Person
If you have been in a Head of Service Delivery role for over two years or in a position related to this role and have:
- Strong client facing experience
- Good service delivery understanding
- Good customer care skills
- Strong project management abilities
- The ability to mentor others
- A technical understanding
Desirable
- A technical background
- Currently in a Head Of Service Delivery role
Responsibilities
As a Head of Service Delivery, you will:
- Directly manage people through coaching and motivating team members
- Manage team members performance
- Be responsible of how projects are planned, managed, including reviews to track potential over runs
- Implement and track KPIs
- Engage strategically with customers in terms of product, usage and requirements and the objective they are trying to achieve