Job Description

The Company
VANRATH is delighted to be partnering with a global software company located in central Belfast, wishing to appoint a Head of Service Delivery on a full-time permanent basis. This company is a down to earth, inclusive company with a fun culture.

Salary/ Benefits
In order to attract the very best talent on the market a generous remuneration package is on offer of £60,000 – £65,000 based on experience plus a range of benefits. Benefits:

  • 35 days leave + your birthday
  • 12-15% bonus scheme
  • Flexible working
  • Regular social events

The Ideal Person
If you have been in a Head of Service Delivery role for over two years or in a position related to this role and have:

  • Strong client facing experience
  • Good service delivery understanding
  • Good customer care skills
  • Strong project management abilities
  • The ability to mentor others
  • A technical understanding


  • A technical background
  • Currently in a Head Of Service Delivery role

As a Head of Service Delivery, you will:

  • Directly manage people through coaching and motivating team members
  • Manage team members performance
  • Be responsible of how projects are planned, managed, including reviews to track potential over runs
  • Implement and track KPIs
  • Engage strategically with customers in terms of product, usage and requirements and the objective they are trying to achieve