Team Lead, Corporate Actions2023-11-27T16:29:13+00:00
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Team Lead, Corporate Actions Job Vacancy in Manchester, England, UK
Overview Of BNY Mellon:
BNY Mellon is a global financial services company focused on helping clients manage and service their financial assets, operating in 36 countries and serving more than 100 markets. BNY Mellon is a leading provider of financial services for institutions, corporations and high-net-worth individuals, providing superior asset management and wealth management, asset servicing, issuer services, clearing services and treasury services through a worldwide client-focused team.
Working with a collaborative global team to achieve goals and targets.
The successful applicant will work in a fast-paced, deadline driven environment.
The teams work with several dynamic tools and systems to assist in the monitoring and resolution of tasks and use up to date technology to collaborate with internal colleagues.
Supervises/manages the day-to-day operations of a small- to medium-sized client processing support team. As a team lead you will have people management responsibilities and deputise in team managers absence where applicable
Manages the daily transactional workflow within the team and aligns team resources accordingly to complete the daily tasks. Serves as first line supervisor for assignment of tasks and resolution of issues.
Monitoring and/or reporting processing activity
Directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
Ensures the volume of work produced meets product/service standards and exceeds quality standards and is properly reviewed and documented.
Provides product knowledge and technical assistance on moderately complex problems. Acts as the team’s initial point of contact for issues requiring escalation.
Provides support to business and technology managers; handles complex client inquiries and requests.
Identifies, investigates and resolves escalated and/or complex problems.
Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations
Monitors exceptions until resolved
Identifying process improvement opportunities and encouraging similar behaviours across the team(s)
Responsible for allocating and checking work of other team members
Participates in the recruiting process; instructs, assigns, directs and reviews the work of client processing analysts; prepares performance reviews and provides ongoing feedback to staff.
Helps develop and contributes to the achievement of team objectives.
The duties and tasks you will learn and be responsible for may include, but may not be limited to, the following:
Knowledge, Skills and Experience:
The successful candidate needs to be enthusiastic, flexible and have the drive to be successful while working in a dynamic and challenging environment.
Strong communication and time management skills and ability to escalate critical risk items when required
Supervisory and/or people management responsibilities
Take ownership of issues and ability to escalate quickly and effectively where required
Ability to prioritise, multi-task and be able to work under time pressure to meet strict deadlines
Ability to manage multiple stakeholders including all levels and management
Clerical skills with particular focus on accuracy, attention to detail, organisation and problem-solving skills
Have a proactive mindset and be confident to challenge and question processes to help drive process improvement
Ability to present complex problems and issues clearly and succinctly to management
Adherence to policy and operational procedures and comfortable working in a highly regulated environment
Ability to learn quickly and take responsibility for own learning and development.
Proficiency with Microsoft Office and computer literate
Experience within a client focussed environment
Understanding of back-office operations within a bank/finance company
Experience in securities or financial services industry
What we can offer you:
Full time contract of employment
City Centre locations close to main railway station and flexible working arrangements
Flexible benefits package, including life and medical insurance, health screening, fitness discount programme, employee assistance program
Award-winning Wellbeing Program supporting you with your unique health and wellbeing needs
Exciting opportunities for career and global mobility
Diverse and inclusive environment
Employee Referral Program
A multitude of opportunities to get involved in charity projects and Employee Resource Groups (ERGs)
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world’s financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It’s the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.
Job ID 30041