Permanent
Salary: £20,270 per annum
Hours: 37.5
Based: Bootle
About us
Mental Health Matters (MHM) is a national charity with over 35 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support.
Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users.
Due to continued growth and internal promotion we are recruiting to our busy administration team in our Talking Matters Sefton service.
About the role
The role of Administrator will play a critical role in providing exceptional and professional support to our clinical team, as well as being the `front door’ to clients and other professionals contacting the team.
You will join a small, friendly established team and be supported by an Office Manager, with clinicians available for additional support if required. You will be flexible in your working arrangements, able to work a late shift and, if required, to work occasionally from a nearby base.rec
Duties to include:
  • Answering incoming calls, taking and passing on messages, and forwarding as required
  • Making outbound calls to book appointments, updating electronic calendars, and communicating with clients as necessary
  • Data inputting referral information, and ensuring all communication is entered onto a dedicated patient database
  • Greeting all visitors/clients to the service
About you
The Talking Matters Sefton team is committed to providing a great environment for our colleagues which in turn, allow for a positive experience for our clients and service users. As a member of our team, you will demonstrate MHM’s values at all times and be seen as a role model. You will work with colleagues across the team to enable them to deliver their role.
You will be passionate about people, have great IT skills and the energy to learn new skills. Experience of working within a client facing administration role is advantageous but not necessarily essential. Above all you will have the ability and commitment to deliver excellent customer service.
You will be able to work independently but also be able to work as part of a team with good interpersonal skills.
What we offer
You will go through our comprehensive, in-person training program in your first week of employment which will give you the tools you need to succeed in the role, as well as offering a great opportunity to get to know your new colleagues.
MHM offers 25 days annual leave per annum, plus statutory holidays and a 5% contributory pension scheme.
At MHM not only can you expect a competitive salary, generous annual leave and pension entitlement, you can also expect to be supported in your ongoing personal and professional development. In addition, you will work with people who are passionate about supporting individuals in their day to day lives.
Closing date: 26th November 2022 *
*The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.
Please note that due to the sensitive nature of the duties, an enhanced DBS will be sought in event of a successful application.
*All disabled applicants who meet the minimum essential short-listing criteria are guaranteed *an interview.
MHM is an Equal Opportunities Employer.

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