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Customer Advisor2022-11-22T18:58:48+00:00
Customer Advisor Job Vacancy
Great working environment with amazing training program
Entry level role with in-house recruitment
About Our Client
One of the UK’s leading providers of insurance and legal services are currently recruiting in there customer advisor department. They offer outsource claims solutions partnering with insurers, brokers and MGA’s. There one of the leading in the field with many officers located around the UK, with an expanding team. They offer “professionalism, teamwork, quality and respect” to each and one of there employee’s.
Job Description
Utilising effective questioning techniques and/or investigations you will accurately assess liability offering customers the benefits of client supply chain for losses sustained as well as legal representation as required. You will also deal with general customer claims enquiries.
The Successful Applicant
Previous experience working within a telephone-based customer service/contact centre environment
Professional approach
Outstanding communication and customer service skills
Strong written, oral and interpersonal skills
An ability to work using own initiative within boundaries
An ability to in work in a fast-paced environment
An ability to work effectively with people across a wide range of levels and responsibilities
Good IT/Keyboard skills
Attention to detail
Good team working skills
What’s on Offer
30 days holiday per annum inclusive of bank holidays or day in lieu where applicable
2 x Volunteering days to support charitable initiatives
Matched Giving – up to £250 matched for personal charity fund-raising for a registered charity
Medicash cash plan – claim back dental / physio / optical appointments
My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and well-being tools
Discounts and cash back on travel and shopping through Medicash extras
Life Assurance Scheme (4 x salary)
Pension scheme
Active network of Well-being Champions – providing mental health support
Training and development opportunities
Funded social events to connect with your colleagues
Dress for your day policy