About the role

The Engagement Coordinator is key in enabling an engaged student body, ensuring all students can thrive and succeed at university. All activity will need to be highly organised and student focussed using evidence, understanding and reflection when finding solutions, or enabling others to resolve challenges. The role is collaborative and will work across the Student Engagement and Enhancement team, wider Student Engagement department and across the University. You will be highly organised, analytical and have excellent communication skills as well as a passion for achieving excellence in the student and graduate experience. You will be flexible and adaptable, maintain knowledge of Student Engagement and Enhancement team operations and work across the team to deliver priorities and deadlines to achieve high quality outcomes.

Potential Interview date: Thursday 8th December

Principal accountabilities

  • Support Managers and Officers by conducting desk-based research to inform the activity of the team, utilising a wide range of available information and data, including extensive feedback from students, internal and external reports, University statistics and external sources.
  • Maintain records of Student Engagement and Enhancement team activity, track action plans, organise meetings, schedule events to ensure the efficient operation of the office, in line with procedures.
  • Act in accordance with Student Engagement department/University procedures and policies, use University systems and make effective use of technology to communicate, record information and maintain records.
  • Drafting and processing routine communications, reports and notes of meetings. Contribute to analysing statistical and contextual information to create tailored content and relevant to reports.
  • Organising logistics for the operation of activities of the team, including events, communications and projects, as well as travel and planning.
  • Contribute to the implementation of plans and organisation for events, projects, activity and communications, including working with students and colleagues to develop content. Undertake specialist responsibilities including updating project and event plans and tracking progress, and contributing to the editorial process for communications.
  • Provide administrative support for meetings, including scheduling meetings, working with chairs to draft agendas and papers, writing notes and tracking actions in a timely manner.
  • Act as first point of contact for enquiries to the Student Engagement and Enhancement team, including communication and enquiries through the Customer Relationship Management email account. Respond to queries in time and liaise with individuals and groups internally and externally to provide solutions, using judgement to ensure complex matters are bought to the attention of the relevant Student Engagement and Enhancement team member in a timely and appropriate manner.
  • Organise workload and be effective when working independently or collaboratively: be proactive and influential when working collaboratively with Colleges to promote student issues and improve student engagement; network with colleagues to be able to make contacts and connections and positively represent the work of the Student Engagement and Enhancement team; be proactive and visionary when examining and recommending possible improvements to the student experience.
  • Work in accordance with University policies and procedures (including Equality and Diversity and Data Management), promote social mobility, equality and diversity for students and staff and sustain an inclusive environment.

    • This is not a complete list of all duties and responsibilities, the post-holder may be required to undertake other duties commensurate with the level and skills/qualifications of this role

    Person specification

    Essential Criteria

    Qualifications

  • A level qualifications.

    • Experience

  • Experience of administering a complex, deadline-driven process within a fast-moving, customer focused environment
  • Proven experience of working with a customer focus
  • Experience of analysing and assessing problems and identifying solutions
  • Experience of authoring, editing and proof reading paper and online information
  • Experience of planning and delivering activity

    • Skills, knowledge & abilities

  • Ability to make effective use of technology to communicate, record information and maintain records
  • Organisation skills with a methodical approach to workload
  • Ability to work effectively both independently and collaboratively
  • IT proficiency, including familiarity with Microsoft Office packages, email and the internet
  • Excellent communication skills and the ability to relate effectively with students, graduates and staff
  • Ability to follow procedures
  • Ability to work independently and effectively as an active team member, using judgement and prioritising workload
  • Willingness to learn

    • Business requirements

  • A flexible approach to working will be required including occasional evening and weekend working

    • Desirable Criteria

    Experience

  • Previous experience in educational settings
  • Previous experience of delivering activity virtually

    • Skills, knowledge and abilities

  • Understanding of Customer Relationship Management systems
  • Knowledge of student engagement methods

    • Benefits

    As well as competitive pay scales, we offer generous holiday entitlement. We also offer opportunities for further salary progression based on performance, and the opportunity to join a contributory pension scheme.

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