We are a smart carbon management and accounting platform that empowers corporations to decarbonise their operations, portfolios and supply chains in a trusted, confident, and secure manner. We are on a journey to build digital tools and analytics, datasets and algorithms, and an ecosystem of technical expertise and partnerships needed for companies to optimize their climate strategies.
We are looking for a Customer Success Manager to help customers realize sustained business value by accelerating their customer transformation journey. The successful candidate will help the customer design and rapidly execute strategic implementations to us and implement modern, SaaS native solutions that fulfil their highest sustainability ambitions.
You will work backwards from customer objectives, utilize our best practices developed over several engagements, and design and execute an end-to-end frictionless measurement and adoption experience. Your customers capture the full potential of our industry-leading solution.
As a CS, you are a thought leader with a strategic, insurgent business mindset. You use your technical acumen, program management, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services, and partners.
You will earn trust across the customer’s organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end-to-end customer cloud journey (eg, technical, operational, organizational, and educational) that span IT teams, executives, and business units.
We value critical thinking, self-motivation, and thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CS, you have a business outcome mindset, broad technical background, and a passion for problem-solving. You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering SaaS sustainability experiences.
In this role you will/need to have :
You should have :
Even better if you are :
We’re committed to creating an inclusive environment for our strong and diverse team. We value diversity and foster a community where everyone can be his or her authentic self.