Service Manager / Scheduling Manager

Lingfield (driver required due to location)

Hours: Monday – Friday 40 hour week. Typically 8.30am until 5pm. Hybrid Working – after 3 months Potentially 2 days at home and 3 office based.

Salary: £32,000 – £35,000 per annum depending on experience. + Company laptop and mobile phone.

Benefits: Generous 4-week holiday allowance plus bank holidays, increasing 1 day every 2 years. Company sick pay & Pension schemes included in employment package.

Environment: Small friendly established team in a Head Office. Full training and support.

Role and Responsibilities

The role of Service Manager will encompass, but is not limited to, the below areas of management and development with this business:

Responsibilities include but are not limited to:

  • * Scheduling all works for customers; managing 10-12 Engineers across the South East and London.
  • * Using skills matrix to assign tasks. Quarterly meeting with directors to update.
    * To order parts / chemicals etc for works as required.
    * To order sundries for engineers as needed
    * To create & maintain product database- to include office stock inventory, parts list with up-to-date prices & serial numbers, customer database of parts sold/on-site systems.
    * Work with supervisors to improve first visits to contracts; gather more information to reduce the number of repeat visits.
    * Work closely with finance team to monitor financial aspects of all jobs to calculate job profit/loss.
  • If you are organised and methodical and used to a fast paced environment with sound scheduling, service and management skills ideally with relevant industry experience (Utilities, Heating, Construction etc) please email your CV / apply online today for immediate interviews.

    This role is being managed by Debbie Foster, Office Angels – Tunbridge Wells.

    Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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