We are actively building diverse teams and welcome applications from everyone

Role:  Desktop Support Coordinator

Location:  Birmingham (SCC operate a hybrid working policy giving you flexible working options)

Salary/Package:  To £20,000 plus company benefits and access to fantastic personal development opportunities

SCC is Europe’s largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

As our Support team continues to grow due to demand, we now have a newly created position, working as a Desktop support coordinator, to provide a high-level of support to the Internal SCC IT Desktop Support function.

Key Responsibilities

  • Assisting with all asset management duties that assign (training will be provided)
  • Undertaking of all general administration across the team
  • Queue management of the ServiceNOW system (training will be provided)
  • Allocation of mobile phone/sim cards to users
  • Creation and completion of general reporting
  • Updating internal customers, along with communication to external suppliers
  • Key Skills & Experience

    The role will require a competent, customer facing individual who can work on their own or equally as a team delivering high standards of IT support and administration.

    You will be:

  • Confident and personable in nature
  • Possess the ability to communicate at all levels
  • Have a strong customer focus and be output focused
  • Experienced in an administration / coordination role
  • Why SCC?

  • An inclusive workplace
  • Excellent package: solid basic and company benefits
  • Hybrid working in line with role requirements
  • Career development and life-long learning opportunities
  • Opportunity to join Europe’s largest privately-owned IT Company
  • We are an equal opportunities employer

    SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.