About Our Client
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don’t just hire people, we commit to them, nourish them and invest in their careers because we recognise that your development goes hand in hand with our growth and at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Have excellent communication skills which are essential when working in a shift environment
Complete PDP for your team, understand career ambitions and aspirations and assist with future development
Set SMART targets, spend time listening to calls and providing side by side feedback and guidance
Ensure employee records are maintained and one-to-one meetings are delivered on time
Deal with any employee relations issues which may arise
Ensure high profile cases are managed and the correct parties are kept informed.
Handle all regulated complaints within the FCA complaint guidelines
The Successful Applicant
Experience of managing a team within a contact centre environment or similar
Customer focused, results orientated and outcome driven
Ability to work effectively within a team environment where some reports are working remotely 24/7
Excellent leadership qualities & ability to delegate effectively
Good standard of education
Strong knowledge of Microsoft office/in-house bespoke systems
Flexible and adaptable and happy to work shifts
What’s on Offer
You will receive excellent training for this role as we are dedicated to Achieving Excellence Through Learning.’ You are always encouraged to bring your ideas and highlight any areas for improvement in processes.
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We will provide you with competitive annual leave and contribute towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 month’s probation, Corporate Social Responsibility and an Interest free season ticket loan after probation.