Job Description

Contract Summary

The Role

The Technology Department is responsible for the operation and support of all IT systems within the company. The IT Support Engineer plays a critical role by directly supporting all team members, providing timely and quality desktop hardware, software, and mobile device troubleshooting, employing a high degree of customer service, technical expertise, and responsiveness. This position requires a strong work ethic and the ability to work well while prioritizing multiple requests. The support engineer is part of a global team with a vested interest in providing excellent support with an ever-present customer service mentality.

General responsibilities and duties

– Monitor Helpdesk system for inbound issues & ensure all issues are logged and documented

– Provide thoughtful end user computing support for diverse business units

– Collaborate with other Endeavor IT team members and groups on projects and operations

– Maintain a flexible approach to work schedule with early starts and late finishes as rotating patterns, subject to business requirements

– Adherence to and enforcement of all information security protocols

– Perform preliminary server administration and manage the network connectivity

– Help deploy and support new technologies to address business needs

– Highly motivated and enthusiastic with excellent communication skills and who can integrate well at all levels and be able to work independently

– A strong ability to remain focused with a professional and flexible attitude while multi- tasking

– Willingness to recognize and recommend changes to support procedures and user guidance as part of ongoing improvement

– Opportunity to support different locations

– Always maintain complete confidentiality and discretion.

Technical Skills:

– Previous experience in a level one IT support role

– Administer, maintain, and support Microsoft Office productivity suite

– Microsoft Azure Active Directory & Microsoft O365 Admin, including user account administration

– Remote access and VPN Configuration and Administration

– Enterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platforms

– Enterprise Level AV Administration and Support

– Set up and support mobile devices and desktop telecommunications

Endeavor is an equal opportunity employer committed to a diverse and inclusive work environment.