We are now looking for a Customer Access Advisor to join our busy team in Birkenhead!

This role is a permanent full time position working 37 hours per week across a weekly rotation of mid shifts (15:00 – 23:00) and night shifts (23:00 – 07:00). You will be required to work one full week of mid shifts followed by one week of night shifts.

Salary: £24,741 Per Annum

The overall purpose of our roles will be to provide resolution to the variety of customer enquiries received within the Contact Centre. The Contact Centre predominantly deals with in excess of 4000 inbound calls weekly. You will be required to act as the first point of contact for our tenants and customers. You will identify enquiry types and customer needs within a wide range of issues including repairs, housing service, income, emergency issues and support. In addition to this you will be required to respond to Community Alarm activations from a more vulnerable customer base effectively demonstrating the required technical skills and ability to ensure a sustainable service delivery.

Magenta Living’s 24/7 Multifunction Contact Centre is committed to the delivery of services to our tenants and customers. This service is high quality, flexible and focused around customer’s needs and preferences.

Customer Access Advisor Requirements:

We are looking for people with positive and enthusiastic personalities with a strong focus on customer service and with experience in delivering a front line customer service. Excellent attention to detail, the ability to organise and prioritise work plus the desire to deliver a high quality standard of work is essential. Excellent communication skills, both verbal and written will also be required.

A full induction will be given to help you settle into your new role with an opportunity to meet new colleagues and find out more about Magenta Living.

If you feel like you meet the above criteria of the Customer Access Advisor, please apply now!

Closing date: 14th November 2022

Interview date(s): 28th November 2022

Our Values: Adaptability, Accountability, Ambition

Our Equality, Diversity and Inclusion Commitment Statement

Magenta Living are committed to creating a diverse and inclusive workforce and are proud to be an equal opportunities employer. Applications from all suitably qualified individuals are encouraged regardless of age, disability, gender, gender identity, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We offer a range of family friendly policies and flexible working arrangements to support employees from different backgrounds.

We will positively encourage applications from candidates with protected characteristics which are under-represented in specific roles in accordance with Section 158 of the Equality Act 2010.