Job Description

Basildon Pipps Hill Companion Care
Client Care Advisor

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Basildon Pipps Hill practice to start as soon as possible. Our Friendly team is made up of 5 Vets, 3 Registered Vet Nurses, 2 Student Vet Nurses, 1 Veterinary Care Assistant, 5 Client Care Advisors, 1 Practice Manager, 1 Business Manager and 1 Reception Manager.

What your typical day will look like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets – providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a part time role working 32-36 hours per week. 

The attributes required

You are the friendly and welcoming face for the client and their pets when they arrive at the practice. You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available. You are calm, attentive and always focus on the clients’ needs.

You must be able to learn Super quick as the day is often over before you can blink. You also must have superpowers when it comes to multi-tasking and be able to work well with the world on your shoulders, this position is not for those who cannot work under pressure due to it being a busy practice. We are currently extending the practice to have a further 3 consult rooms and an additional operating table. these works are due to be completed in October 2022.

You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.

You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet. Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice. It is imperative you can use your initiative, be proactive and most importantly support your team at all times. It is also required for you to work with minimal or no support at times. The candidate must demonstrate skills of excellent time management. We expect flexibility in your role to help team members and has skills to communicate well with team and clients.

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

We are an equal opportunities employer.

Location: SS14 3AF