Key Activities/Elements

  • Operate, answer and initiate telephone calls establishing the nature and the urgency of the callers needs to give appropriate assistance and reassurance
  • Accept and connect all incoming telephone calls to the appropriate extension, email or Teams message according to agreed standards of service
  • Receive and relay electronic communications in accordance with Force requirements and policies
  • GENERAL TASKS – STAFF LEVEL

    Finance

  • – To be cost effective in all contracts and purchasing undertaken in the department.
  • – Proactively look to take cost out of department / business through efficiency and automation.
  • Quality and Compliance

  • Compliance with the force’s policies and procedures
  • Ensure the delivery of effective customer and support service in line with any agreed service standards.
  • Undertake and participate in Bench Marking activities and survey requests
  • Must display the qualities to be able to work in an organisation with minority groups and provide a service to minority groups in communities. They must show that they are able to contribute to an open, fair working environment where inappropriate behaviour is not permitted. They must display no evidence of the likelihood to contribute in any way to workplace bullying or sexist or racist behaviour.
  • Maintain records in a confidential manner, ensuring all information handled is done so sensitively and in line with General Data Protection Regulations
  • Administrative / Miscellaneous

  • General administration
  • Undertaking of any activities commensurate with grade and skill set of the position
  • Attendance of required training
  • Participating in the performance review process including the requirement for CPD
  • Attending meetings and events inside and outside the force area
  • Health, Safety and Statutory Compliance

  • Comply with Health & Safety Policies and procedures.
  • Always keep safety in mind and act in a safe manner.
  • To take reasonable care of own and others safety; to co-operate with managers / supervisors in complying with statutory health and safety duties; to report incidents, accidents, faults and near misses
  • Use systems that have been developed to promote health and safety at GWP
  • Wellbeing

  • To engage and support the Force’s Wellbeing Agenda
  • To actively seek to optimise your own physical and psychological Wellbeing wherever possible.
  • To actively challenge discrimination and stigma
  • To actively support the psychological and physical wellbeing of your colleagues/ team and encourage an empathetic culture within policing.
  • KNOWLEDGE, SKILLS AND ABILITIES

  • Minimum of five grade A-C GCSE’s (including English) or the equivalent minimum standards, or possess relevant experience.
  • Experience of working in a customer service environment is desirable
  • Level 1 Welsh essential (training will be given). Welsh language skills Level 2 and above are desirable
  • Must possess excellent customer service technique and keyboard skills.
  • Must be able to demonstrate experience in recording information accurately on an IT system and demonstrate IT literacy skills.
  • Effective communication skills – verbal and written
  • Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.