Looking to recruit a Customer Service Planner to join a leading Property Services Company


  • Liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments
  • Actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence
  • Responding to resident repair requests by call and email, diagnosing the repair to allocate appointments to the in house and/or subcontracted workforce. Ensure both the customer and the client receives an excellent standard of customer service.
  • Provide clear and concise explanations to customers, explaining what will happen next, and what they can expect from the process and operatives
  • Requirements:

  • you’ll have previous experience within the repairs and maintenance sector, or a trade-based background, with good problem solving skills.
  • You will have previous administrative experience with evidence of delivering excellent customer service and maintaining high quality relationships.
  • good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal
  • You will have excellent telephone skills and be able to obtain detailed information from telephone discussions.
  • If you feel this is the role for you please contact Martha Seymour on 07584312485

    Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

    Candidates must be eligible to live and work in the UK.

    For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.