JOB DESCRIPTION
Accountabilities:
Contribute to a high-performance culture, taking personal responsibility for achieving individual targets, team service levels and assurance a high quality of work. Understand how your role contributes to the wider goals of your team directorate and the organisation.
Act as point of contact for your named Director/Deputy Chief Inspector and their designated senior team, internal and external stakeholders, responding to and managing stakeholder contact autonomously and effectively, escalating contact where necessary and appropriate, ie risk and issue management.
Understand political and confidential nature of support provided and acts with integrity and discretion at all times, ie mailbox management and executive meeting support for your designated team.
Provide support to the leadership team with diary and meeting management, arranging invitations, room bookings and preparation of confidential materials, in conjunction with other directorate support teams where possible.
Produce notes/reports/action logs from meetings and forums to agreed delivery levels for your leadership team and individual designated senior team members.
Assist, if required, with the recruitment and induction of new team members across management span of responsibility.
Work collaboratively with other Team Personal Assistants and the wider Directorate Support teams to ensure a flexible response to the senior management needs across Directorate. Travel may be required.
Manage multiple priorities across the leadership team and designated team members, adapt delivery to emerging needs, sometimes to tight deadlines, ie. You will be required to determine and implement proportional time allocation to diary management for a range of senior directorate managers.
All duties commensurate with your role and responsibilities.
Undertake all mandatory and other identified training to support own development.
Actively contribute to Performance Management and Review process by ensuring participation in performance conversations and completion of appropriate documentation.
Demonstrate application of CQC Values and Behaviours in all interactions, raising awareness and improving practice in respect of Equality and Diversity and promotion of Human Rights within the workplace.
Essential Skills and Experience:
Essential
Educated to A level or equivalent qualification level, or ability to demonstrate appropriate operational experience.
Excellent communication, negotiation and stakeholder management skills.
Proficient organisational and time management skills, able to manage conflicting priorities and meet deadlines.
Able to work independently, plan and deliver own workload.
Able to collate and present complex information in easily understood accessible formats, sometimes to tight deadlines, for a range of audiences.
Excellent attention to detail, working accurately to deliver quality outputs to agreed timescales.
Excellent IT skills particularly in the use of Word, Excel, Power Point and Outlook
Proven track record in collaborative working to meet demands and priorities.
Desirable
Has knowledge and understanding of CQCs role within the health and social care environment
