Job summary
Amazon Sortation is looking to hire an experienced, innovative, hands-on, and customer-obsessed Operational Trainer to play a critical role in improving safety, productivity and the overall customer experience. The Operational Trainer will be responsible for supporting change within the sites and for ensuring that all Associates have the appropriate skills. They are also responsible for inductions, cross training, skills assessment and Health & Safety (H&S) training.

As an night shift based Operational Trainer, you will play a critical role in supporting Amazon Transportation Services (ATS) Transportation and Sortation functions with all training requirements and will report directly to the Operation with a dotted line to the EU ATS Consumer Talent Startegy, Management & Development (CTSMD) team, who manage all central training materials. Operational trainers help with the ongoing learning and refresher training for employees, enabling them to fulfill their potential within their organization. Our operational trainers are proactive rather than reactive, assessing the skills and knowledge within our organization and determining what training is needed to insure operational best practice and delivering it, providing clear return on investment.

Key job responsibilities
The ideal candidate requires operational training experience, ideally within a transportation, warehouse, or similar international fast paced customer driven environment and will be responsible for:

· Identifying training and development needs within an organization through analysis and regular consultation with the Ops and central functions teams
· Supporting the EU ATS CTSMD team to produce new materials for in-house courses
· Monitoring and reviewing progress of learning through audits and discussions with managers
· Ensuring statutory training requirements are met
· Being flexible and able to adjust training techniques according to individual learning abilities
· Act as an ambassadors for Amazon Core Values, specifically around H&S training
· Ensure training records are kept up to date
· Adhere to training and process standards set by the EU ATS CTSMD team


Basic qualifications
· Well-developed observational and analytical skills
· Effective communications skills, including presentation skills
· Experience using all Microsoft packages, such as Word, Excel, PowerPoint
· Demonstrates a methodical approach in tasks
· Must be willing to work flexible schedules / shifts as needed
· A strong sense of personal and professional integrity
· Well-developed problem solving abilities
· Be able to identify and address safety hazards within the work area
· Be a positive role model
· Effective team working
· Shows a drive for improvement of learning and design processes
· Shows determination
· A basic understanding of project management
· Fluent in English


Preferred qualifications
· Intermediate-Advanced proficiency with MS Office packages, particularly Word, Excel & PowerPoint
· Bachelor degree

Our inclusive culture empowers Amazonians to delivering the best results for our customers. If you
have a disability, medical condition or impairment, and need an adjustment during the application
and hiring process, including support for the interview or onboarding process, please contact the
Applicant-candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT
4:00 pm GMT. If calling directly from the united Kingdom, please dial +44 800 086 9884. If calling
from Ireland, please dial +353 1800 851489. You may also contact us if you might need an
adjustment in your new role and would like to initiate a request prior to starting your Day 1.