Adecco are delighted to be working with our client, a travel payment and expense management company, who are looking for a Customer Support Specialist and Technical Support to join their team in Chiswick. You will act as a first point of contact for all incoming customer related queries, ensuring delivery of world class customer support, create product documentation, user guides, operations material and training videos.

Customer Support Specialist and Technical Support

Location: Chiswick

Permanent position – immediate start

Salary: £28,

Hours: Monday – Friday 9:00-5:30

Duties:

  • To assist Programme Administrators and Travel Managers with information or queries relating to all products.

  • Liaise with our Head of Operations and existing team members on required creation for reports and documentation.

  • Able to follow and expand on given brief related to upgrading product documentation, user guides, operations material and training videos.

  • To assist Programme Administrators and Travel Managers with enrollment of programs and contract on boarding.

  • To assist cardholders or Programme Administrators with information or queries relating to the Portal.

  • Understanding and supporting efforts including answering product and service related questions to prospects and providing all necessary information

  • Applying a service oriented philosophy – respond to customers within agreed SLA, ensuring a prompt service delivery

  • Ensure training material and documentation is continuously kept updated

  • Assist with technical support tasks and ensure these are completed in a timely and efficient manner

  • Forward any cases in a timely manner where the query cannot be resolved on the 1st contact, using 2nd level support teams

    • Skills:

  • Broad technical understanding and quick to absorb new concepts.

  • Able to create and maintain technical documents / learning material for on boarding / working guides.

  • Excellent time management, organisational and administrative skills and the ability to multi-task, prioritise and manage work loads

  • High level of accuracy and attention to detail

  • The ability to multi-task in a high pressure environment working to deadlines.

  • Minimum of 2 years relevant professional experience in a similar position or a relevant field

    • Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.