IT Support Engineer2024-03-27T22:38:13+00:00
Unfortunately, this job is no longer available; however, we may have many other great career opportunities in Smethwick, England, UK on our
job board. Alternatively,
click here if you'd like to discover how to advertise with us for as little as £29+VAT.
IT Support Engineer Job Vacancy in Smethwick, England, UK
Robert Half
We are seeking an ambitious individual who is comfortable working collaboratively with others but also managing their own time and work schedule. We need someone who can troubleshoot complex problems, provide efficient solutions, and communicate with a clear and engaging style.
The successful candidate will be responsible for the 1st/2nd line IT Support functions, IT Documentation, and data backup procedures, as well as assisting in various Group wide projects and tasks.
Duties and responsibilities
1st/2nd Line IT Support – Point of contact for IT incidents.
Managing Helpdesk system and tickets, fault resolution and maintaining a quality service level
Administration of Cloud based systems (Microsoft/Cisco Meraki)
Data Backups – ensuring daily backup routines have been completed successfully and maintaining regular backup integrity checks.
Maintain the IT Asset list
Hardware procurement & managing supplier relationships.
Ensure IT Documentation is updated and maintained in the IT Knowledge Base
Participate in Projects
Provide support to Production IT Team
Keeping up to date with technical and Industry development
Key Competencies/Skills
Up-to-date knowledge of the latest IT trends
Knowledge of Microsoft Cloud technologies – M365/Azure
Working knowledge of IP based Networks
knowledge of latest hardware and software
Ability to work well with people
Strong communications skills
Excellent organisational skills
Willingness to sometimes work unsociable hours
Enthusiasm for continual learning
Clean UK Driving License
Working location
Based on the Smethwick site
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: