Looking to recruit a Customer Service Advisor to join a leading property services company based in Westminster
you’ll be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given.
Using an in house system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.
Take ownership for responding to inbound communications (calls and emails).
Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers.
Liaise with the Planning team as appropriate to ensure all works are carried out within agreed timeframes.
Requirements and skills:
good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal
With excellent customer service skills, you’ll have previous experience within the repairs and maintenance sector, or a trade-based background, with good problem-solving skills.
You will have excellent interpersonal skills and deliver effective interaction with all internal and external stakeholders.
You will have excellent telephone skills and be able to obtain detailed information from telephone discussions.
Awareness of the Health and Safety Standards set by the company in accordance with other regulatory bodies will be of paramount importance to you.
If you feel this is the role for you please contact Martha Seymour on 01489560233
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.