sales support administrator2022-09-30T13:20:51+01:00
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sales support administrator Job Vacancy in Birmingham, England, UK
Are you an experienced Internal Sales Support Administrator looking for your next opportunity? Do you thrive in a fast-paced, fun and busy environment? Want to wok for a well-established and successful organisation based in Birmingham? If so, this could be the perfect role for you.
To interact with customers to provide and process information in response to enquiries, concerns and requests about products and services.
Deal directly with customers by telephone or electronically
Respond promptly to customer enquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Support the Sales Development Managers by handling calls and enquiries in their absence
Perform customer verifications
Set up new customer accounts
Process orders, forms, applications and requests
Organise workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Key Account Management
Keep records of customer interactions and transactions
Prepare and distribute customer activity reports
Maintain customer databases
Communicate and coordinate with internal departments
Provide feedback on the efficiency of the customer service process
Abide by credit limits issued by Accounts.
Experience in Internal Sales / Sales Support Administration or similar experience
Comfortable in communicating with internal and external stakeholders at all levels
Strong mathematical skills
Proven ability to work in a fast paced environment
Keen to learn
Competent in relevant IT packages especially Word, Excel, PowerPoint and Outlook.
Ability to learn internal systems
Problem analysis and problem solving
Attention to detail and accuracy
What’s in it for you?
£25,000 – £27,000 depending on experience
Annual company bonus (subject to company and team performance)
Hybrid working (2 days WFH)
21 days holiday + BH
am – 5pm Mon – Fri (1 hour lunch)
Don’t miss out on this great opportunity, apply today!
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.