Customer Service Advisor2022-09-30T13:20:26+01:00
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Customer Service Advisor Job Vacancy in Hayes, England, UK
This role will report to the Customer Care Supervisor
The role will be based at our UK head office in Hayes, Middlesex
The role will be 40 hours per week.
Purpose of the role
The UK Customer Care team is a key customer facing part of the business and have more day to day contact with our customers than any other part of the business. This role is about exceeding expectations of our internal and external customers by providing excellent levels of customer service Tasks include order processing, providing delivery information, managing complaints and answering technical enquiries. The team also work closely with operational departments as well as the sales team. Adaptability is key. Good customer service contributes considerably to our sales growth.
Daily processing of Direct consumer orders
Processing of retail orders as and when cover is required
Manage & resolve customer queries in a timely manner, via various communication methods ie: email, phone, letter
Manage complaints correctly and in a timely manner
Trouble shooting and problem solving
Maintain and update accurate notes on AX Dynamics system
Manage our online customer reviews online
Ensuring that all daily procedures are complete in line with KPI’s
Answering of phone calls
Talking though our product range over the phone
Deal with Service Requests such as spare parts and or warranty claims
Liaise with internal departments as and when required
Liaise with the Ecommerce manager on joint online promotions and policies
Support and Cover areas within the department if required
Ad hoc duties
Knowledge Skills & Experience
Good communication and collaboration skills with people in all positions
Must be able to work well independently and be self-motivated
Must be able to balance a customer-orientated and a results-driven approach to customer problems
Must be able to be flexible, as and when to meet the business needs
Must be able to priorities work load
The job holder should have a proven track record in providing excellent B2B and Consumer Customer Care.
Must be able to work as part of a fast paced Team
The job holder needs to be practical and be prepared to do whatever it takes to get results.
Excellent verbal and written communication skills are essential
Must have a good commercial acumen, be an articulate and a clear communicator
Need to be able to retain information re products and processes
Educational and / or experience
A minimum 2 years of within a customer service role dealing with both B2B and Consumers
Knowledge preferred on: Microsoft Office and Dynamics AX.
Language skills (if relevant)
Fluent in English written and verbal.
25 days Holiday
Private Medical insurance
Team Initiatives (Annual team building day, Employee of the Quarter, Job Swap)
Training & Career Development
Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.