Our client based on Hook are looking for a Customer Service Administrator on a 12 month contract that may go Perm. Hybrid working, Monday – Friday. Paying £22-26,000. Good IT and numerical skills required. Full training on ServiceNow will be provided.
IN THE ROLE YOU WILL:-
Work closely with account managers and operations team to get the latest information for customers on deliveries, returns and open cases.
Manage cases which have been opened by customer and assigned to yourself
Close cases within the response and resolution times, providing customer with regular updates.
Responding to and resolving customer cases via ServiceNow
Chase internal teams for information to drive case closure and resolutions within our contractual KPI’s and SLA’s.
Raise quotes for customer spares when requests come in via ServiceNow
Hold weekly internal calls to drive customer case’s to closure
Export data from serviceNow and put it in a weekly update for our corporate customers.
Monitor customer satisfaction survey and follow up with customers to complete survey following case closure.
PLEASE APPLY TODAY!!!
Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.