Job Title: Visitor Services Team Leader

Location: RHS Garden Bridgewater

Salary: £23,634

Hours: 37.5 hours per week

Contract: Permanent

The Royal Horticultural Society (RHS), the UK’s leading gardening charity inspiring everyone to grow, is looking for an exceptional Visitor Services Team Leader at the new RHS Garden Bridgewater in Salford.

Overview of the role:

  • Lead and develop the Visitor Services team to deliver excellent customer service.
  • Ensure an excellent welcome and manage the flow of visitors into the Garden.
  • Achieve financial targets including new membership conversions, gift aid donations and guide book sales.
  • Contribute to recruitment, induction and training of new team members/volunteers.
  • Take a lead on team performance and development reviews.
  • Report daily sales figures to the Visitor Services Manager and relevant departments.

    • We are looking for an exceptional person able to work at both a Team Leader and ‘hands on’ level, demonstrating excellent interpersonal and communication skills, have a flexible and proactive approach with the resilience and motivation to seek continual improvement of the Visitor Service Team.

    The vacancy will close once a suitable candidate has been appointed.

    Details of our great benefits can be found .

    Safeguarding and Inclusion

    The RHS is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all personnel to share in this commitment. We are an inclusive employer and welcome applicants from all backgrounds.