Randstad are recruiting for a Customer Service Representative for a client based in Banbury. They are a global company that specialise in manufacturing machinery for the Medical and Pharmaceutical industry.

The successful candidate will provide support to the Service/Operations Department. You will be required to generate, in a timely fashion, all supporting documentation ( quotations, Invoices) and process service orders.

Accountabilities:

  • Look after and welcome Customers from ensuring health and safety to signing in and tour of buildings, to preparation of meeting rooms (to include refreshments) for Service led visitors & training.
  • Professional and proficient in Telephone handling and handling in-depth or complex queries to locate the right source of direction of call.
  • Adhering to the correct turn around for customer responses and updates.
  • Administration:

  • Manage the Service Engineers job time table, by location and customer demand
  • Responsible for booking flights and accommodation for Service Engineers
  • Manage the service filing system (to include archiving when necessary)
  • Manage the creation of all Training & Machine manuals.
  • Create and assist in raising quotations for spare parts/service/Training
  • Personal attributes – the jobholder will need to demonstrate:

  • Proactivity and initiative (including the ability to anticipate and resolve potential problems and challenges)
  • confidentiality and integrity
  • flexibility and the ability to respond well to change and pressure (calm and unflappable!)
  • ability to positively influence and build effective relationships
  • a personable approach with a good telephone and communication skills
  • self-motivation and energy
  • strong planning and organisation skills
  • a meticulous approach and a high level of accuracy, demonstrating strong attention to detail
  • Excellent communication skills
  • This is a full time permanent position with a salary of £20,000-£23,000 and working hours of 8:45am-4:45pm Monday to Friday.

    If you are interested, please make an application at your earliest convenience.

    Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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