Role

s & Responsibilities:

  • Managing IT program governance throughout delivery ofTSA Services

    Manage ongoing TSA service coordination with the clients IT TSA service delivery leads
    Manage monthly operational TSA governance meetings and report/triage performance related issues with National Grid’s IT leadership
    Manage monthly IT TSA services review meeting with the divested company
    Resolve TSA related issues in a timely manner and escalate to IT TSA Delivery Governance leadership organization
    Dispute Management in case of issues reported by divested company
    Oversee performance metrics for IT TSA Service Quality
    Track, analyse, and understand performance across all IT TSA services

  • ManagingTSA Requests

    Gather, review and process change requests for changes or completion of IT TSA services on the basis of service related requests from the divested company
    Coordinate with the divested company’s counterpart on service change requests and associated cost implications
    Accountable for resolving issues or change management requests escalated beyond the Monthly Joint TSA meeting

  • Coordinating stranded cost mitigation, financial reporting and billing as part of theTSA Exit

    Maintain ECVT Tool for tracking divestment mitigation cost reporting
    Coordinate with IT Commercial team to track changes to stranded cost budget and report actuals
    Review one-time and recurring cost budget models for providing IT TSA services to the divested company
    Coordinate with IT finance to gather and review actuals for costs incurred in providing IT TSA services and perform variance analysis

    • Key Requirements:

  • Understanding and experience with Service Integration and Management (SIAM)

  • Experience in monitoring MSP Service Level Agreements (SLAs) and supporting Operating Level Agreements (OLAs)

  • Ability to manage multiple initiatives to closure

  • Ability to analyse IT service metric data and driving improvements

  • Effective leadership, organization, and planning skills, with ability to handle changing priorities

  • Excellent communications, interpersonal and influencing skills

  • Demonstrated track record of on time delivery within budget; ability to drive projects to successful conclusion using influencing tools

  • Ability to engage with teams across multiple initiatives that span various lines of IT towers, geographic borders, time zones, and cultures

  • Must be a self-starter, able to work in team environment and motivate others

    • Desired Skills:

  • Understanding and experience with Service Integration and Management (SIAM)

  • Understanding of Service Portfolio Management

  • Experience with Divestitures and TSA (transaction services agreement) management

  • Experience with SharePoint

  • Experience with ServiceNow Reporting

  • Experience with PowerBI

  • Experience with MS Teams

  • Strong troubleshooting and analysis skills

  • IT Vendor Management

  • Project Management skills

    • Education Requirements:

  • Bachelor’s in Business Management, Information Technology, Financial Management, or similar relevant field

    • Location:

    This is a hybrid working role, with a requirement to work from the Warwick 1-2 days a week

    Working hours:

    Standard working hours with some flex where required

    If you feel that this is a role that would suit you then please apply today.

    If you do not hear from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.

    Pontoon Solutions are an equal opportunities company

    Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.