s & Responsibilities:
Manage ongoing TSA service coordination with the clients IT TSA service delivery leads
Manage monthly operational TSA governance meetings and report/triage performance related issues with National Grid’s IT leadership
Manage monthly IT TSA services review meeting with the divested company
Resolve TSA related issues in a timely manner and escalate to IT TSA Delivery Governance leadership organization
Dispute Management in case of issues reported by divested company
Oversee performance metrics for IT TSA Service Quality
Track, analyse, and understand performance across all IT TSA services
Gather, review and process change requests for changes or completion of IT TSA services on the basis of service related requests from the divested company
Coordinate with the divested company’s counterpart on service change requests and associated cost implications
Accountable for resolving issues or change management requests escalated beyond the Monthly Joint TSA meeting
Maintain ECVT Tool for tracking divestment mitigation cost reporting
Coordinate with IT Commercial team to track changes to stranded cost budget and report actuals
Review one-time and recurring cost budget models for providing IT TSA services to the divested company
Coordinate with IT finance to gather and review actuals for costs incurred in providing IT TSA services and perform variance analysis
This is a hybrid working role, with a requirement to work from the Warwick 1-2 days a week
Standard working hours with some flex where required
If you feel that this is a role that would suit you then please apply today.
If you do not hear from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.
Pontoon Solutions are an equal opportunities company
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.