Do you have experience of complaint resolution? Do you have a positive can-do attitude? Can you communicate clearly and effectively? Yes, then we would like to hear from you!

Our client is a fast growing company that is looking to recruit a Quality & Resolver Officer to join their friendly team. You will help support the Resolver and Quality Team to co-ordinate the resolutions of complaints by acting as the liaison between customer, suppliers, the control centre, clients, and any other parties. You will be responsible for effective investigation and decision making of complaints and that they are resolved within a timely manner.

Other duties will include:

  • Complaint handling including co-ordination of the various teams to ensure investigation, decision making, and resolution is completed in accordance with the company’s Complaint Handling Manual
  • Provide information to the relevant Key Account Manager to allow them to effectively manage client relationships
  • Support the Resolver& Quality Team and directly manage high profile cases to minimise the company’s liabilities, including imposing financial penalties against suppliers and effective recovery of any goodwill gesture payments made to customers
  • Liaise with and support the operations to ensure they understand and adhere to the Groups procedures, providing training and guidance as required
  • The ideal candidate must be well organised and approachable with strong attention to detail skills. You must be confident on the phone, have good listening skills and be able to deal with difficult situations.

    This position is Monday to Friday, 9am – 5:30pm with 1 hour for lunch.

    For more information regarding this exciting opportunity, please contact Maddy Saw at Adecco Aylesbury on .

    Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.