• To serve as the first point of contact and provide appropriate support and advice to the children and their families supported by the multi-disciplinary practice teams.
  • To proactively provide comprehensive, confidential and robust administrative support across the practice team to ensure timely and appropriate interventions with children and their families
  • To maintain systems and processes that enable the smooth running of the practice team ensuring that the work is co-ordinated across the team under the guidance of the Business Support Manager.
  • To carry out all duties and responsibilities with due regard to the Council’s Equalities & Diversity, Health & Safety, Customer Care requirements and within all legislative, regulatory and departmental policies
  • Key Accountabilities:

  • Responsibility for a wide range of data quality and records management functions to process children’s information to agreed business standards and timescales.
  • To work in close liaison with practitioners to ensure that children’s information is complete, accurate and up to date at all times. Ensuring where feasible the case recording of the team is complete and accurate and that other tasks required in preparation for inspection are up to date.
  • To actively contribute to practice team meetings by updating members on relevant statistical information such as caseloads, reviews, timescales etc
  • To maintain systems for key statutory requirements for children, for example, child protection visits, reviews etc. and produce, format, analyse and disseminate reports on activity and performance to ensure members of the team are aware of progress, issues and due dates in advance.
  • Responsible for compiling and maintaining spreadsheets
  • To act as first point of contact for enquiries to the practice team, some of which may be complex and / or contentious, from members of the public, staff and partner agencies.
  • To engage with partner agencies and professionals, such as Police, Probation and Health colleagues, as required, to ensure the appropriate sharing of information as needed and ensure effective partnership working where relevant
  • To act as a lead contact for any enquiries, building and maintaining strong working relationships across Children’s Services, other council departments including Adults Services and Public Health in order to progress cases where required and answer queries
  • To be responsible for setting up, administering, attending & participation at relevant Panels, Group Supervisions, and any other any other meetings as identified by the Team manager
  • To adhere to excellent customer services standards when dealing with telephone, face-to-face and written communications
  • Knowledge and experience:

  • A passion for working with children and young people and a commitment to improving the lives and outcomes for them and their families.
  • Knowledge of financial systems and processes
  • Ability to communicate effectively and deal with enquiries from members of the public, staff and other agencies in line with the Council’s Customer Care procedures and within an Equality and Diversity framework. *
  • Ability to set up, co-ordinate and service meetings, which will include in-depth minute-taking duties
  • Administrative and/or business support experience.
  • *Minute Taking is essential. Experienced in finance (purchase orders, requisitions, invoices), word, excel (reports). Good communicator. Essential time keeping. Attention to detail. Flexible*

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