Responsibilities

Technical

  • Have a sound understanding of ICT Devices Technology

  • Rollout Devices to Operational Staff, providing supporting usage documentation alongside this.

  • Ordering of ancillary and spare equipment as and when required to support the rollout process.

    • Communication

  • Document procedures and assistance to enable end-users to support and exploit equipment and systems with minimum technical knowledge.

  • Provide management reports covering rollout progress

    • Configuration and Asset Management of Equipment

  • Maintain asset management and configuration records in an accurate manner.

  • Configure equipment and systems to ensure its performance is in line with operational and support requirements.

  • Ensure that prescribed security methods and protocols are adhered to.

    • General

  • To undertake work within defined timescales. Ensuring Health and Safety policies and procedures, appropriate to the task, are followed.

  • Ensure that all systems and services are introduced and supported in accordance with the Information Security Policy of the Force.

  • To work unsupervised at locations as appropriate to the rollout programme across Leicester, Leicestershire and Rutland

    • Criteria

    Essential

  • Possess GCSE Mathematics and English grade C or above, or equivalent

  • Have experience in a support role including liaison with suppliers and users.

  • Been responsible for configuration, deployment and maintenance of technical equipment including asset management.

  • Possess the ability to work unsupervised and as part of a team using initiative and be creative when required.

  • Ability to document clear and userfriendly instructions

  • Ability to follow a technical procedure in a methodical manner showing accuracy and detail.

  • Is I.T. experienced and literate, particularly with word processing, spreadsheet and database packages.

  • Hold a current driving licence.

    • Desirable

  • Possess appropriate technical qualification(s).

  • Use and familiarity with the type of equipment the Force is using.

  • Ability to convey technical aspects to non-technical users in an understandable and concise way.

    • Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.