At Sovereign we provide high quality homes, services and neighbourhoods where people want to live.

Everyone who joins our team has a great opportunity to contribute to the good work we do, work which makes a real difference to people’s lives and you’ll share the satisfaction of doing something that really matters.

We have an exciting opportunity for a Administration Team Leader to join our  Award Winning Property Safety Team on a permanent basis. This role offers hybrid working with the flexibility to work from home and our Poole Office.

The role

Reporting to the Property Safety Support Manager this Team Leader role provides vital support to the Property Safety Back-office Team consisting of administrators, schedulers & coordinators. You’ll work to ensure that the team provide an efficient and effective service that follows strict processes and procedures to ensure a consistent compliant approach across all regions.

Key responsibilities include:

  • Day to day management of administrators, schedulers & co-ordinators
  • Manage admin workflows on a daily basis
  • Provide reports to managers as required
  • Emphasis on achieving key performance targets, service standards and compliance
  • Supervise and motivate staff
  • Participate in operational management meetings
  • Customer complaints/investigation handling
  • What you’ll need

  • Proven experience of managing a team
  • Strong administration skills within a busy office environment
  • Experience of using a number of different IT systems
  • A good understanding of property maintenance terminology ideally around gas and electrical compliance
  • Strong literacy and numeracy skills including sound knowledge of preparing presentations and using pivot tables
  • A passion for providing great customer service
  • The ability to be self-motivated and highly organised 
  • Ability to travel to other offices, therefore having access to a car and Full UK Driver’s License is essential.
  • What you can expect from us

  • £450 yearly flexible benefit pot to use against benefits of your choice
  • 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
  • Chance to buy or sell holiday as part of our flexible benefits package
  • Generous matching pension scheme up to 12% and life cover
  • Flexible working
  • We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign. Check out our careers site at  https://www.sovereign.org.uk/careers  to learn more about us and our values.

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