Robert Half have partnered exclusively with an established FMCG company based near Newbury who are recruiting for a 1st Line Support Engineer. This is an excellent opportunity to join a well-established organisation who are passionate about their staff and their customers.
The Role
You will be a part of an established 1st/2nd line service desk who provide quality IT support to users across 4 sites in the UK. You will be the first point of contact for IT queries, logging queries and ensuring tickets are resolved in a timely manner. We are looking for confident, articulate and customer service driven candidates to be the face of our IT team. Other responsibilities include:
- Provide 1st line support via telephone and remote to all users
- Triage and troubleshoot hardware and software queries
- Contribute to documentation
- Onboard and off-boarding users
- Liaise with the wider IT team to manage escalations
About You
- Previous experience working on a service desk
- Strong understanding of workplace technologies – Active Directory, O365, ITSM tools, Group policy
- Customer service driven
- Good communication skills
- Experience supporting Windows 10, Windows server 2012
- A good understanding of ITIL principles
Salary & Benefits
- Up to £27,000
- Retail discounts
- Free parking
- Competitive benefits
- IT qualifications
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.co.uk/legal-information/privacy-notice.
