Guest Experience Manager at The Marylebone

If you love making guests feel special and want to be a part of a great team that is passionate about hospitality, this opportunity to join us is perfect.

As a Guest Experience Manager you’ll be someone who is passionate about turning moments into memories for our guests and ensuring that they have an exceptional guest experience.

The ideal candidate will have experience in a similar role; excellent communication skills and a creative, hands-on management style.

The perks of working with The Marylebone

  • Contract based on 40 hours a week
  • £ joining bonus payable after the probation period
  • 28 days of holiday including public holidays, increasing with length of service
  • Company pension scheme
  • Rewarding upsell and loyalty incentives
  • Learning programs through our apprenticeships
  • Laundry services & dry cleaning for uniform
  • Opportunities for transfer and promotion across The Doyle Collection Hotels In-house training team dedicated to your personal development and career progression
  • Large range of Learning and Development across all levels and departments
  • Free meals on duty as well as breakfast to get you started
  • Staff summer parties, Christmas parties and regular team get together’s
  • Fun and interactive reward & recognition incentives
  • A great working environment with a leading London reputation for al fresco dining
  • Refer a Friend Bonus Scheme-£ when you refer a friend

    • As a Guest Experience Manager at The Marylebone, you will be working for the family owned Doyle Collection Hotel group, which means there are plenty of opportunities for your career to grow in the UK and further afield in Ireland and the USA!

    The Marylebone, London

    Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away.

    The Doyle Collection

    The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos – a real warmth and thoughtfulness.

    We are delighted that the Doyle Collection has been listed as one of the Best Large Workplaces by Great Place to Work for four years running; , , and again in .

    In line with the requirements of the Asylum & Immigration Act , all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

    Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.