You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:

  • Free on-site parking
  • Free tea and coffee
  • Great flexible working opportunities
  • Discounted gym membership
  • Lease car scheme
  • Generous annual leave and pension scheme
  • On site nursery (chargeable)
  • Extensive staff health and well-being programme

    • Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.

    Job overview

    Thrombosis and Anticoagulation Administrator

    Department AECU

    Band 3

    Hours: 37.5 per week , all MKUH roles will be considered for flexible working

    We are looking for an experienced Administrator to join our dedicated and dynamic AECU team which provides same day emergency care to patients at our hospital. This means that patients are assessed, treated and are able to go home the same day without being admitted overnight.

    It is a way of providing safe care , designed around the needs of the patient. The service also aims to prevent unnecessary admissions and provide a better experience for patients.

    The post holder will work closely as part of a multidisciplinary team within the Bridging Clinic, Veno-thromboembolism(VTE) and will also be expected to cross cover for the AECU/SDEC reception desk as and when required.

    You will ensure high levels of patient and clinician satisfaction by being accessible, customer focused and knowledgeable point of contact on all appointment bookings related matters.

    If you have a strong focus on improving patient experience and care and you are able to work inter professionally across boundaries, we are keen to hear from you.

    Please note that this post is subject to an initial probationary period of six months, extendable up to a period of 12 months. A DBS check may be required for new employees. MKUH promotes an inclusive workforce and proactively welcomes applications from underrepresented groups in our community.

    Interview Date: TBC

    Main duties of the job

  • To provide effective and efficient administrative support to the anticoagulation and thrombosis service, and the Planned Care Unit
  • To deliver a professional, comprehensive, and efficient level of administration and coordination for patients referred to the service
  • To provide an effective and efficient booking administrative process.
  • To answer the telephone, take and deliver messages in an appropriate and helpful manner, maintaining patient confidentiality.
  • To liaise effectively with staff from all departments, wards, medical records, hubs, medical secretaries and GP surgeries.
  • To perform several administrative tasks in a diligent, professional way to assist with the smooth running of the service.

    • Working for our organisation

    You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:

  • Free on-site parking
  • Free tea and coffee
  • Great flexible working opportunities
  • Discounted gym membership
  • Lease car scheme
  • Generous annual leave and pension scheme
  • On site nursery (chargeable)
  • Extensive staff health and well-being programme

    • Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients.

    The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.

    Detailed job description and main responsibilities

  • To manage referrals to the service and maintain the referral records
  • To book anticoagulation face-to-face and telephone appointments on RPAS
  • Update planned care patient waiting list at least 2 weeks in advance
  • To ensure all clinics are utilised
  • Generate and send letters to patients advising about Planned Care appointments
  • To contact patients on the telephone to book short notice appointments
  • Communicate information to patients regarding their appointment, e.g. type of appointment, location, using appropriate techniques and access services to overcome barriers in understanding
  • To answer patient/staff queries on the telephone, tactfully reassure and refer to nursing staff or team leader as appropriate
  • To liaise with members of the team to maintain appointments and reschedule as required.
  • Check patients in and out of clinic using RPAS or PM Office, DNA and follow up appointments in accordance with Trust booking policy.
  • To maintain referral paperwork for telephone clinic.
  • To prepare face-to-face appointments with addressograph labels and necessary assessment/record paperwork

    • Please refer to the description for further details

    Person specification

    Qualifications and knowledge

    Essential criteria

  • Literate with confidence using word and excel
  • Secretarial/typing skills at NVQ level 3 or equivalent
  • Use of scheduling software/eCARE
  • Good standard of spoken English

    • Desirable criteria

  • Knowledge of medical terminology

    • Experience

    Essential criteria

  • Previous experience working with the public/customer service
  • Previous role within an administration area
  • Experience of working in a busy environment dealing with an increased workload
  • Working within a team
  • Clerical experience in a healthcare environment

    • Desirable criteria

  • Previous work within the NHS

    • Skills

    Essential criteria

  • Excellent written and verbal communication
  • Interpersonal skills being able to communicate sensitively with patient / primary care teams via phone and resolve any concerns as required
  • Able to work as part of a team
  • Task related problem-solving skills
  • Excellent word processing/computer skills

    • Personal and people development

    Essential criteria

  • Ability to work well with people and in a team
  • Ability to be flexible
  • Ability to work under pressure
  • Willingness to attend training sessions for development of own skills to enhance the service and role
  • Reliable

    • Communication

    Essential criteria

  • Excellent communicator / telephone manner
  • Effective and adaptable communication skills
  • Ability to communicate in a confidential and caring manner
  • Understanding of empathy and compassion

    • Specific requirements

    Essential criteria

  • Able to perform the duties of the post with reasonable aids and adaptations
  • An enhanced DBS check will apply to this role

    • MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We promote an inclusive workforce and encourage applications from applicants from all backgrounds.

    We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

    MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

    By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

    Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.

    Employer certification / accreditation badges