·Provide primary point of contact between staff and the ICT Services team and 3rd party specialist partners.

·Carry out first line support in the following areas of technology: Desktop PCs, thin client devices and laptops / Mobile phones, Tablets / Operating systems, software and applications / Any other ICT technology used by staff.

·Ensure incidents raised are correctly logged, communicated and managed through to conclusion using organisations helpdesk software

·Provide Solutions to staff when working with existing software like MS Office products, Office 365, Dynamics 365, Teams and others.

·Escalate unresolved incidents to relevant ICT support teams or external suppliers when necessary

·Contribute to the development of documented solutions and maintenance for the user base. To include that information is captured that will assist in improving responses and fix times.

·Ability to Move IT Equipment, Desk Moves, Patch network connections as necessary.

Required Experience

  • Excellent Customer service mind set with a ‘Can Do’ attitude.
  • IT Qualifications would be advantageous although a strong technical aptitude and a strong customer mind set can be demonstrated will be sufficient.
  • A forward thinker with the ability to prioritise a high workload across multiple sites, providing both on-site and remote support.
  • Ability to communicate with all levels of internal and external contacts.
  • Self-motivated and flexible results driven to ‘do what it takes’ to resolve problems for Staff or IT Operations.
  • Adaptable individual able to work under pressure and be flexible when necessary to respond to issues which may occasionally require out of hours work or at remote locations.
  • Excellent problem-solving skills and ability to demonstrate a positive attitude under pressure.
  • Demonstrates independent and pro-active thinking, able to work alone and unsupervised, taking the initiative when necessary.

Salary of up to £32,000

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.co.uk/legal-information/privacy-notice.