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Practice Area/Department Front of House / Reception / Switchboard / Hospitality PQE Level N/A Description

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Travers Smith

An award-winning city law firm. We build lasting relationships with public and private sector clients. It is Travers Smith’s purpose to provide the very highest quality of service to our clients whilst enabling our people to achieve professional fulfilment in a supportive, inclusive and enjoyable working environment.

The Role

This is a busy and challenging role and the successful candidate will be working with in a team of 28. They will be the first point of contact for our clients and other members of the public visiting our office. It is essential that the role holder correctly projects the image and ethos of the firm at all times. This role will require a wide variety of tasks. Provide a high quality customer focused reception service, across the firm’s 3 reception desks and meeting room booking line.

Key Responsibilities

  • Meet and greet clients and visitors ensuring their comfort by taking responsibility for belongings and offering refreshments;
  • Take responsibility for the client experience;
  • Announce client/visitor arrival to meeting host;
  • Show client/visitor into appropriate meeting room;
  • Deal with any requests/questions and problems that clients and members of staff may have;
  • Use MRI Software for booking meeting rooms;
  • Establish professional and clear communication with the PAs, Business Services, Fee-Earners, Partners and Clients;
  • Help the Hospitality team with room setup when required;
  • Take ownership of work area ensuring all Health and Safety and Security policies and standards are followed.

    • Other Responsibilities

    The role holder is responsible for covering the following positions:

  • Main Reception on the Ground Floor;
  • Client Reception on the 5th Floor;
  • Completion Suite Reception on the 4th Floor;
  • Room Booking Office;

    • Personal Specification – Knowledge, Skills & Experience

    Experience & Knowledge

  • Experience in front and back office processes is required with strong Administration Skills preferable.

    • Skills

  • PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions;
  • Good communicator – Good verbal communication skills, also an active listener;
  • Strong Customer Service focus;
  • Excellent people skills and ability to interact with a wide range of client staff and demands;
  • Demonstrated strong client relationship skills – able to interact on Phone and face to face with external clients;

    • Personal Attributes

  • Self-motivated and confident;
  • Flexible – able to adapt and effectively deal with rapidly changing, stressful situations;
  • Exhibits honesty & trustworthiness, builds followership;
  • Takes pride in appearance.

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